8.0 Consumables for mailings
bagging, labelling and sealing of mailbags of Whistl DSA mailings. The Customer will provide Whistl with 5 working days notice of their requirements and Whistl will endeavour to provide the Customer’s required amounts within the notice period. The Customer shall only order blank labels and bag ties from Whistl Customer Service and these will be delivered to the Customer’s nominated site. Bag ties should be ordered in packs of 50 (100 packs per carton) and blank labels in boxes of 2,000. Whistl will not provide any other consumable items such as rubber bands and bundle ties. 8.2 Bags and Magnums The customer must request bags and magnums with Whistl in the following way (see table below).
All consumables requests must be sent to Whistl Client Services email address of whistldelivers@ whistl.co.uk. Requests can be made no earlier than 7 working days in advance but no later than 15.00hrs two working days before the collection is actually required. Customers must use the ‘Ad-hoc consumables request form’ or the ‘Standing order consumables request form’ for all consumable orders. Any issues or questions should be directed to your Account Manager or emailed to whistldelivers@ whistl.co.uk. 8.1 Blank bag/tray Labels and Bag Ties Whistl will supply blank bag/tray labels and bag ties to the Customer which will only be used for the final
Magnum Quantity
Bag Quantity Less than 3000 3000 - 6000 More than 6000
Lead Time Required
Less than 50
48 hrs notice 72 hrs notice
50 -100
More than 100 96 hrs notice Note: mailbags will be supplied in lots of 300 (based on an average magnum fill)
If any issues within Whistl prevent us completing any consumables requirements in full this will be communicated to you the morning of the day of delivery. All customers or their mailing houses choosing to outsource mailings to a third party mailing house should ensure that they communicate the above processes to the third party. All consumables will be delivered directly into the outsourced mailing house by Whistl.
Whistl-provided magnums and bags shall only be used for bagging and conveying Whistl DSA specific mailings from the customer nominated site to the Whistl DSA Centre. Whistl containers must not be used for moving mailing items between either the Customer’s sites or agent’s sites without prior agreement with Whistl Client Services. Where the above lead-time is not given we will endeavour to supply what is requested but we will not be able to guarantee delivery.
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