12.2 Collections and Consumables
Issue
Resultant and corrective actions where applicable
Posting unavailable at collection.
• If a pre-notified posting is not available for collection on the nominated day despite the pre-notification (.tnt file) that posting will be considered void and will be logged by Whistl Client Services and the wasted costs charge will apply, unless cancelled by 10.30am on the day the collection is due. • If the Customer is unable to meet the agreed collection time, and Whistl MAC are not contacted to agree the delay of the collection, Whistl may not be able to process the mail until the next working day. • If a request for consumbles is received after the 15.00 deadline on the required day and there isn’t a suitable vehicle to perform the delivery, then a dedicated delivery will be arranged and the agreed flexible consumable delivery fee will apply. Alternatively the customer can choose to receive the consumables on the next available delivery or collection vehicle. To agree to either, Whistl Client Services will require written confirmation from the customer. • If the relevant collection docket has not been signed by a Customer employee Whistl will not accept the posting until confirmation of the collection volume has been received • Any variance detected through sampling between the number of mailing items declared on the Collection Docket from those actually handed over at the Whistl DSA Centre will result in Whistl MAC contacting the customer for clarification. • The Relevant Segment of the mailing will only be processed subject to reaching agreement with the Customer. • Whistl reserves the right to hold the Relevant Segment of the mailing, either in part or in total, until such time as the changes are agreed • The Customer may collect the Relevant Segment of the Mailing. • Any variance detected through sampling between the weight declared on the Collection Docket from the actual weight of mailing items handed over at the Whistl DSA Centre will result in Whistl MAC contacting the customer for clarification and where applicable corrective measures. • The Relevant Segment of the mailing will only be processed subject to reaching agreement with the Customer. • Whistl reserves the right to return the relevant segment of the mailing, either in part or in total, to the customer on the next available collection. Resultant and corrective actions where applicable
Delay of collection.
Late Consumable request notification
12.3 Documentation
Issue
No signed collection docket.
The number of Mailing items declared on the .tnt file does not agree with the number of mailing items actually received.
The weight of the mailing items declared on the .tnt file does not tally with the weight of the mailing items actually received.
12.4 Indicia
Issue
Resultant and corrective actions where applicable
Mailing items do not bear the Whistl Access Indicia.
• If a Relevant Segment of a mailing or a mailing is found to contain mailing items that do not bear the approved Whistl Indicia the Relevant Segment of the mailing will NOT be processed. • Whistl reserves the right to return the relevant segment of the mailing, either in part or in total, to the customer on the next available collection. • If a Relevant Segment of a mailing or mailing is found to contain mailing items that do not bear the agreed Customer’s return address, the Relevant Segment of the mailing will NOT be processed. • Whistl reserves the right to return the relevant segment of the mailing, either in part or in total, to the customer on the next available collection.
Mailing items do not bear a Customer return address.
29
Made with FlippingBook - Online catalogs