12.6 Mail Presentation
Issue
Resultant and corrective actions where applicable
• If Royal Mail finds missorted mailing items during the processing of the Posting (after hand over or acceptance) then Whistl will Collect the missorted mailing items from the relevant Inward Mail Centre and defaulted to the Whistl AllSort product, if possible operationally and Whistl so elects and you shall pay the Whistl UK Ltd applicable AllSort rates. • Whistl shall be entitled to charge this rate in addition to the relevant Premier charges. • In the event that the Customer fails to label or correctly label the bags/trays and as a result Whistl is unable to revenue protect the Relevant Segment of the mailing then the offending bags will be returned to the customer by Whistl at the earliest available opportunity. • The Customer must where possible maximise the bag/tray fill for each Selection within the Mailing up to 10.4kg maximum weight limit. • Bags/trays received over 10.4kg will be returned to the customer at the earliest opportunity. • Non machineable or non-routable mail (which includes mail for an address outside the United Kingdom, for a BFPO address, without a full address or that does not comply with or is not presented in accordance with the specification outlined in the Whistl Premier Customer Guide) shall be defaulted to the Whistl AllSort product, if possible operationally and Whistl so elects, and the Customer shall pay Whistl’s then current AllSort rates. • If Whistl cannot, or elects not to, process the non machineable or non routable mail, then the items will be returned to the Customer at such time as Whistl may elect. This is likely to be at the same time as a future collection from the customer. The Customer’s Mailing items are not correctly faced and/or bundled in line with the sortation and presentation for the service and/or container in which they are presented’. • If the Customer hands over Mailing items that have not been correctly faced and/ or bundled then the mailing or Relevant Segment of the mailing will returned to the customer. • Whistl staff will visually check the condition of the bags of mailing items upon hand over. Any Posting/ mailing or Relevant Segment of the mailing obviously damaged or in a generally poor condition will not be accepted by Whistl • Any mailing items that Whistl employees subsequently discover (prior to acceptance) to be damaged or in generally poor condition will not be processed. Whistl will contact the Customer’s nominated contact and the Customer may collect the mailing items • If mailing items within a mailing or Relevant Segment of the mailing are stuck together then the mailing or Relevant Segment of the mailing will not be processed and Whistl will contact the Customer. If, in the opinion of Whistl, the mailing items cannot be separated without damaging the mailing items then the mailing or the relevant segment of the mailing will be returned to the customer.
Mis-sorted Mailing items are found during the processing of the Posting.
Bags/trays of Mailing items are presented at the Whistl DSA Centre without labels or with missing/ incorrect information on the labels. The Customer fails to maximise the bag/tray fill for each selection in a Mailing within the 10.4kg maximum weight limit. The customer presents non-machineable or non routable mail.
The Customer hands over Mailing items in poor condition
The Customer hands over Mailing items that are stuck together
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