The following applies for Mailmark mailings only:
Issue
Resultant and corrective actions where applicable
If you have not uploaded your posting data to the eManifest Handling Service (eMHS) to create the eManifest: i. by 02:00 on the day of handover, for mail you produce via a machine consolidation process; and ii. by 21:00 on the day before handover, for all other pre-sorted Mailing Items; or if there are errors known by you prior to handover to us relating to the upload of your posting data to the eMHS to create the eManifest, we may: • reject the Mailmark™ Mailing Items; or • hold the Mailing Items until you give us complete and accurate documentation; and • apply a Surcharge to cover our administration costs relating to any actions taken If we detect any variance between the declared number, weight or format of Mailing Items on the Manifest(s) during manual sampling from those actually handed over at the Inward Mail Centre we will revert your Mailing items to the correct postage by amending the Posting Docket(s) and Manifest(s) Where we have statistically significant evidence that the number of Mailing Items declared on the Manifest(s) represents an error across a Posting or relevant segment of a Posting, then we may amend the Posting Docket based upon the statistically significant evidence, if you have not agreed to Early Release, we may hold the Posting(s) or the relevant segment of the Posting(s), until such time as the changes are agreed. • if the changes are not agreed within 24 hours of handover we may reject the Posting(s) or the relevant segment of the Posting(s). For Mailmark™ Mailing Items where discrepancies, are identified through the item level in-process reporting, we may • correct the volume, weight or format of items and apply the relevant Access Charges to those corrected items; and • apply a Surcharge to cover our administration costs relating to any actions taken Note: Where this happens, Docket adjustments may appear on a subsequent invoice. Exception to this remedy for weight variances on Mixed Weight Postings: Due to the Mixed Weight system constraints, if an Under Volume Container is sampled on a Mixed Weight Posting, and the actual weight of the Mailing Items handed over differs from the declared value, we will invoice the declared value only. If a Posting(s) or relevant segment of the Posting(s) fails to meet the Addressing Standards we may reject the Posting(s) or relevant segment of the Posting(s). Or, provided you have handed over the Posting at the correct Inward Mail Centre and if we agree it is operationally feasible to process, you will be charged the prevailing Access Zone C rate relevant to the Mailing ItemsPosting or relevant segment of the Posting affected. For Mailmark™ Mailing Items that are insufficiently addressedfail to meet the addressing standards and which may require manual or other intervention in order for us to process them, we may: • reject the Mailmark™ Mailing Items; or where possible, rectify the non- compliant Mailmark™ Mailing Items and accept those Mailing Items as rectified provided that • you shall pay a Surcharge on those Mailing Items relative to the non- compliance in line with the applicable Surcharge as published on the Website; • apply a Surcharge to cover our administration costs relating to any actions taken above.
For Mailmark™ Mailing Items, the eManifest has not been received or is incorrect.
The number, weight or format of Mailing Items declared on the Manifest(s) does not tally with the number, weight or format of Mailing Items handed over.
Mailing Items that fail to meet the Addressing Standards as specified in Section 2 of the User Guide
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