Issue
Corrective action
If you fail to segregate Mailing Items within a Posting in accordance with them meeting the relevant Machinable Item or Manual Item specification, or you fail to maintain any such segregation on hand over of the Mailing Items, then we may reject the Posting(s) or relevant segment of the Posting(s).The Posting(s) or relevant segment of the Posting(s) will be held and we will contact you. Either: You must collect the incorrectly faced and/or bundled Mailing Items and we may levy a charge to cover the reasonable costs of handling; Or If we agree that it is reasonably practicable to do so we will process the Posting(s) or relevant segment of the Posting(s) provided you agree to pay a Surcharge. For Mailmark™ Mailing Items that fail these requirements and incur a Surcharge, we shall also apply a Surcharge for our administrative costs in relation to our actions taken above. If you hand over Containers of Mailing Items at the wrong Inward Mail Centre (i.e. containing Mailing Items for delivery to Postcodes which are not served by that particular Inward Mail Centre), we may reject those Containers and either: You must collect the Containers wrongly handed over at the relevant Inward Mail Centre.We may levy a charge to cover the reasonable costs of handling these Containers; Or If we agree that it is reasonably practicable, we will process the Containers. In this case we will amend the Posting Docket to reflect that the Mailing Items will be charged at the Missort Processed item rate displayed on our Websitecharge for our administrative costs in relation to our actions taken above. If we find ineligible Mailing Items at the point of handover or during the processing of the Posting(s) (after handover or acceptance), we may refuse handover or reject the Mailing Items, as applicable.You must collect the ineligible Mailing Items from the relevant Inward Mail Centre and we may levy a charge to cover the reasonable costs of handling.We will refund the Access charges raised against the equivalent volume of ineligible Mailing Items identified.The Access refund rate is displayed on the website at www.royalmailwholesale.com.We may levy Ineligible item charges for each ineligible Mailing Item found, extracted and returned, at a per item price plus a collection charge per Inward Mail Centre collection. Ineligible item charges are displayed on the website at www. royalmailwholesale.com Or Items declared as Mailmark™ identified as not eligible through in-process reporting we may; • process the Mailing Items and apply the Ineligible Item rate charges; • apply a Surcharge to cover our administration costs relating to any actions taken..
Postings are not segregated by OCR, CBC, or Mailmark™, or Machinable Item or Manual Item characteristics as required
Containers of Mailing Items are handed over to the wrong Inward Mail Centre (misrouted Container)
Mailing Items are handed over that are not eligible for Access (e.g. International and BFPO addresses)
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