1.0 Overview
1.1 Premier Service Standard Whistl’s Premier Service aims to deliver mailing items on the second working day after it has been collected from the customer. A working day means any day, which is not a Sunday, bank holiday, or public holiday (bank holidays vary throughout the UK depending on region). Specific service levels agreed with customers will be incorporated into the contract agreement signed between Whistl and the customer concerned. Premier 3 Day Premier 3 Day is a three day, pre-sorted product for business mail. Mail items are picked up from the customer on day 0, processed in one of our sortation centres on Day 1 and handed over to the Royal Mail on Day 2, with final mile delivery on Day 3. Premier Monday Premier Monday is a day definite delivery solution for non-time sensitive mail. We collect your pre-sorted mail at a time that suits you; process it to Royal Mail specifications at one of our distribution centres and hand over on a Monday for final mile delivery on a Tuesday. Premier Monday allows you to receive the greatest discount by pre-sorting mail to our requirements that allow us to maximise efficiencies. 1.2 Premier Service Summary The Premier Primary and Default services are for Letters, Large Letters and Packets (Premier 70 CBC, Premier 70 OCR and Premier 70 Mailmark services are for machineable letters only and large letters for Mailmark). Each service requires the Customer to sort, segregate and present their mailing items in accordance with the contract agreement and this Customer Guide into either:
Whistl’s Premier Service enables the Customer to hand over mailing items to Whistl which are sorted to either: • Premier 1400 Letters, Large Letters or Packets sorted to c. 1525 selections based on the full UK Postcode sorted to Royal Mail Delivery Offices. • Premier 70 Letters, Large Letters or Packets sorted to c. 88 selections based on the full UK Postcode sorted to Royal Mail Inward Mailing Centres. • Premier 70 OCR Machineable letters or large letters meeting the applicable OCR specification sorted to c. 88 selections based on postcode areas • Premier 70 CBC Machineable letters meeting the CBC specifications sorted to c. 88 selections based on postcode areas. • Premier 70 Mailmark Machineable letters and large letters meeting the Mailmark specifications sorted to c. 88 selections based on postcode areas (please refer to Appendix Q for further information on this service) The Premier services above offer different prices for different levels of sortation carried out by the customer and are available for mailing items anywhere within the United Kingdom. • Business Mail Large Letter™ Certain Large Letters may be sent via the Business Mail Large Letter service. Eligibility for this service will be conditional on the contents of the Large Letter and the outer wrapping material used. All other Large Letter Mailing Items may continue to be sent via the relevant services. See Appendix P.
• 1400 selections • 70 selections
The maximum weight for mailing items is 100g for Letters, 750g for Large Letters and 2kg for Packets. Where a Primary Sortation mailing is being produced and there are insufficient mailing items to meet the
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