11.0 11.1 11.2 11.3 11.4 12.1 12.2 12.3 12.4 12.5 12.6 12.7 11.5 12.0
Collection Processes
27 27 27 27 27 27 28 28 29 29 29 30 32 35 37 39 40 41 43 44 53 65 79 82 84 85 87 88 90 92 31
Collection Times
Collection Time Change Process
Customer Health and Safety Procedures Unloading and Handover at Customer Premises
Contingency
Procedures for Handling Non-compliant Mailings
Pre-notification and Pre-advice
Collections
Documentation
Indicia
Addressing Standards
Mail Presentation Health and Safety
Appendix A Addressing Mailing items Appendix B Quality Assurance (QA) Process Appendix C Whistl DSA Sort Database Appendix D Technical Envelope Specification
Appendix E Strapped Bundle / Un-bagged Specification
Appendix F Unwrapped Specification
Appendix G Using Optical Character Recognition (OCR) Appendix H Large Letter Using Optical Character Recognition (OCR)
Appendix I Using Customer Bar Coding (CBC) Appendix J Whistl 24 Hour Notification
Appendix K Key National Postings (KNP)/Exceptional and Large Posting (ELP)
Appendix L greenPost
Appendix M Whistl Bureau Service
Appendix N adMail
Appendix O Premier Zonal Option
Appendix P Business Mail Contents Guidance and Permitted Items
Appendix Q Using Mailmark
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