Premier Customer Guide

• Characters with poor outlines – fuzzy or blurred, or strokes which are incomplete, broken or smeared, for any of the above reasons • Close character spacing – characters which touch adjacent characters, whether on the same line or those from above or below:

• Typeface styles – italic, inclined graphic, pseudo script or handwriting imitations. Typefaces with excessive serifs, which touch or overlap adjacent characters or serifs. Printing white type on a black background or similar, or combinations of colours such as black print on a strong red background. When printing on polymer, the address block should not be distorted or broken text as shown below. The characters must not be blurred, smudged, deformed or incomplete. If using dot matrix printing, particularly on polymer, there must be no gaps between the dots. The print/dot matrix must meet the required contrast ratio. See below.

• The space between words must be less than 5mm. Proportionally or unevenly spaced text – characters or words that have too much

10.0 Delivery Address Block positioning

10.2 Polymer envelopes or polywrapped items • The indicia area (40mm from the top of the envelope x 75mm from the right) • The return address block area (40mm down from the top and no less than 75mm from the right) • The ‘tag code zone’ (referenced on the longest edge of the large letter, 33mm up from the bottom right corner and covering an area 30mm high and 150mm long – this must include the lateral movement i.e. the excess poly of which 20mm is the maximum permitted. Therefore, if for example, the large letters only had 10mm excess polywrap then customers would be expected to leave 25mm clear) over the edge of the flap Please note: For polywrap enevelopes or polywrapped items you will need to allow for any lateral movement when defining the delivery address block location. The assumption must be made that the poly may fold during processing and, should this happen we still need a defined clear area from the edge to ensure the delivery address block can be read.

Please see following diagrams illustrating where the address block should be best positioned for both paper and polywrapped large letters 10.1 Paper Envelopes • The indicia area (40mm from the top and 75mm from the right) • The return address block area (40mm down from the top and no less than 75mm from the right) • The ‘tag code zone’ (referenced on the longest edge of the large letter, 33mm up from the bottom right hand corner and covering an area of 30mm high and 150mm long) • A ‘frame’ around the item (15mm around the perimeter i.e. the bottom, left and right edges) • Over the edge of the envelope flap

Please see following examples:

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