Premier Customer Guide

11.0 Delivery Address Block Clear Zone There is a minimum requirement for a clear area of 5mm or more to be around the extremeties of the full delivery address block. Clear is defined as clear print; patterning, graphics or any text including, when the large letter is tapped to induce movement in turn on each of the four sides.

12.0 Punctuation

• Please do not underline any part of the address or postcode • Punctuation and non-alpha numeric symbols can only be used where it appears in the corresponding PAF record. It can also be used in the recipients name or in the MDI above the address within the delivery address block. There must be no punctuation used to separate address elements or components within an address element • Punctuation is permitted within the addressee’s name and title/department • Alternatively, you may remove all punctuation from the address, even if it is contained in the corresponding PAF record • Punctuation and graphical symbols may be used within any ‘MDI’ and addressee elements 13.0 Return Address There can only be one return address on the large letter 13.1 Content The content of any Return Address must follow the structure for the delivery address but most importantly it has to have the words ‘Return Address’ as the single prefix on the top line of the block of text and must be printed using either the ‘Lucida Console’ or ‘Letter Gothic’ fonts of 6-14pt (8pt recommended). This is an example of the layout in Lucida Console, 8pt font. 13.2 Location There must be only one Return Address Block on the large letter and if the size of the finished mail piece is equal to or smaller than 229mmx162mm then it must be placed on the reverse of the mail piece. This ensures incidences are reduced where the incorrect address will be read, possibly resulting in poor quality of service. When on the reverse, it must be within an area within 40mm zone from the top of the mail piece. For items greater than 240mm x 165mm it is recommended that the Return Address block be on the reverse. When on the front, it must be in the top left corner, no more than 75mm from the right edge and cannot extend to lower than 40mm from the top edge of the letter and cannot be closer than 12mm to the delivery address block, see below. Return Address 148 Old Street London EC1V 9HQ

When the delivery address block is behind a window or viewed through polymer the total clearance around the delivery address block remains unchanged at >5mm. However, this may consist of clear zones both within the window and on the envelope. The gap within the window must be >2mm to the left, right, and bottom of the address. No clear zone is required within the window above the delivery address block, but the delivery address must always be visable. The remaining clear zone requirements are met through the provision of clear zones on the envelope i.e. a minimum of a further clear zone of >3mm to the left, right, and bottom of the delivery address block (ensuring that there is 5mm clear in total); and a >5mm clear zone on the envelope above the address. No other text/information that could be construed as a delivery address may be included on the front of the large letter. This includes any areas of an insert which may appear in the window of the mail item arising from insert movement.

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