Premier Customer Guide

Appendix I Using Customer Bar Coding (CBC)

through its journey prior to delivery. The sorting process requires mail pieces to be presented and processed through its journey prior to delivery. The sorting process requires mail pieces to be presented and processed through different machines on several occasions (as many as five or six times) so it is necessary that each mail piece is within the physical and material parameters of specification so it achieves efficient processing with no damage to the mailpiece. This appendix has been broken in to sections representing the key stages for mail piece creation with each section setting out the specification requirements. The following flow chart is designed to provide a high level summary of order and content of these processes with additional explanatory information to help understand why specific attributes are required.

This technical specification defines the features of a mail piece eligible for the CBC service. Any feature of a mail piece design that does not comply with this specification is not permitted unless it has been tested and approved by Royal Mail prior to posting. This specification is in essence the standard for ‘normal’ paper, and – unless you use an unusual type of paper – your items will probably comply. Issues such as colour, design and layout of items are covered later in this appendix. During design, printing and enclosing, you should take into account the various tolerances associated with these processes to ensure that every mail piece within your mailing adheres to these requirements. CBC mail is processed by machines which operate at high speeds. These machines integrate stacker feeder systems, belts and pulleys to process and sort mail

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