Premier Customer Guide

Appendix O Premier Zonal Option

1. Introduction Customers who wish to post using Whistl’s Premier Zonal service are required to meet certain additional presentation requirements. The following sections provide the detail of those requirements.

2.What is a Zone? Royal Mail has analysed the c.11000 postcode sectors in the United Kingdom and has allocated each of these to a zone according to criteria as per the table below:

Zone

Definition DPD=Delivery Point Density and BD=Business Density

A (Urban)

(BD > 10% and DPD > 500) or DPD > 1000

B (Suburban)

DPD <1000>100

C (Rural)

DPD <100

D (London)

M25 Where the relevant 3 digit Standard Selection Code (SSC) is defined as “having more than 50% of their postal delivery volumes going to an area within the M25 boundary”

3. Zonal Whistl Sort Database For existing customers, you will already have a copy of the relevant Whistl Sort Database software. This software will now contain a zonal option for customers to choose to sort their mail into zones. The whistl Sort Database will be updated to reflect the different zones and any changes to this database will be updated periodically and communicated to the customer. It is the customer’s responsibility to ensure that they implement these changes and that the current version of the national and/or zonal whistl Sort Database is used. For new customers wishing to post using the Premier Zonal service, they will be given the relevant version of the Whistl Sort Database software at the time of implementation.

4. Mail Presentation Individual Mailpieces

It is a requirement that all mailing items being posting using the Premier Zonal service, carry the relevant zonal indicator relevant to the postcode sector of the corresponding address. There are two options relating to the position of the zonal indicator:- • Positioned within the top right hand area of the address window immediately following the SSC (zone A, B, C, D or Z for items without a zone) e.g. 53200 A Or • Be positioned on the outer envelope and be preceded by the word “Zone” and be a minimum font size of 10 (e.g. Zone A)

Both options will need to be positioned outside of any Clear Zones, see below examples:

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