Premier Customer Guide

Example of ineligible Business Mail Large Letter items 1 A company/charity sending any item to fulfil an order or request made by a customer 2 A company sending any item as part of a service or maintenance contract e.g. warranty replacements, service contracts, 3 A company/charity sending a gift or sample of its products or services

BMLL? Reason

No The content has intrinsic or resale value No The content has intrinsic or resale value

No The content has intrinsic or

resale value. NB. Items sent for advertising purposes may be sent via Royal Mail’s Advertising Mail service

4 A company sending any form of collectibles

No The content has intrinsic or resale value

5 Any form of mail sent in padded envelopes

No Padded envelopes are ineligible for Business Mail Large Letter No Cardboard packaging is ineligible for Business Mail Large Letter No Stiff or inflexible packaging is ineligible for Business Mail Large Letter No Ineligible due to overseas address

6 Any form of mail sent in cardboard packaging

7 Any form of mail sent in stiff or inflexible packaging e.g. stiff plastic or card

8 A company sending business mail to an address overseas

Permitted Item

Detailed description

Tickets

Non-transferable tickets that are being sent through the post in fulfilment of an order Non-transferable vouchers that are being sent through the post in fulfilment of an order A publisher sending newspapers/ magazines (including magazines that have been ordered/paid for by the customer)

Vouchers

Magazines/Newspapers

91

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