PROJECT MANAGER CAMPUS SERVICES CANDIDATE INFORMATION PACK
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EXECUTIVE SUMMARY
To be able to deliver our ambitions, we will:
I am delighted to introduce you to our Campus Services department and Business Plan and Strategy. The department was created in October 2022 and brings together the following areas: Residential Services, Conferencing. Food and Drink, Sports, Nursery and Car Parking During the next five-year plan, we will lead on an exciting programme of development and change and invest in all essential areas. This will incrementally transform the campus services and the portfolio in a way that creates a thriving campus for students, staff and the community to dwell and help creates spaces that will create real world experiences that is fit for the future. The department’s strategic aims and priorities are set to deliver a positive impact and contribute to the University Strategy and its key themes: • Preparing our students for the future • Equity, diversity, and inclusion • Environmental sustainability • Local roots, Global ambition • Innovation – Intensifying industry collaboration • People, Digital, Campus • Financial resilience
• Evaluate every area within the department to create efficiencies, increase collaboration, innovation and creativity reduce insufficiencies. • Build a culture and ways of working which support a single, integrated department that is commercially focused and agile, whilst focusing on the customer experience and requirements • Reshape and develop our skills enabling us to increase capacity in line with university growth plans, and better meet demand. • Shape and transform the business and operating models into lean, agile, and efficient critical function within the university, whilst ensuring continuous improvement, working effectively and flexibly to consistently deliver best in class service. • Examine our sourcing arrangements and seek to achieve better value from our supply chain, renegotiate contracts and continuously challenging the standards. • Demonstrate value for money and positive customer experience. To achieve these aims, we are looking to recruit this key position of Project Manager – Campus Services.
MATTHEW MEALING Head of Campus Services/Estates and Facilities
ABOUT THE UNIVERSITY
OUR PURPOSE Through education, research and enterprise, we harness the skills, imagination and enthusiasm of our students and colleagues, working in partnership to change people and communities, while delivering lasting economic and social benefits. OUR VISION By pioneering exceptional industry partnerships, we will lead the way in real-world experiences that prepare students for life.
OUR STRATEGY
/ PEOPLE, DIGITAL, CAMPUS We are committed to ensuring that we have an inclusive and fully diverse colleague community in which each member can feel inspired and motivated to perform at their best. We will transform our campus and the surrounding city district though the Campus Masterplan, creating vibrant, attractive, sustainable and accessible new spaces that will bring together industry, education and innovation. We are continuing to invest in digital technology to connect colleagues, students and our wider communities in new and innovative ways and will transform our University through enabling digital technologies. / ENVIRONMENTAL SUSTAINABILITY The world has changed, and global environmental challenges faced by humanity are significant and urgent. As a campus university in the heart of a city we continue to enhance the environmental benefits of our location and that of our teaching and research excellence that focuses on human interaction with the natural world. We have a commitment to becoming net carbon zero by 2038.
/ PREPARING OUR STUDENTS FOR THE FUTURE Ensuring that our students are given the knowledge and skills to succeed in their chosen careers is our biggest priority. This means working with employers to connect them to industry as well as embedding real world learning into the curricula of a demand led portfolio. It also means putting in place opportunities and support for personal development, through their studies and through extra-curricular activity.
/ LOCAL ROOTS, GLOBAL AMBITION We will provide an attractive, accessible, and increasingly flexible portfolio that is responsive to the skills needs of regional, national and international economies, facilitating industry engagement, partnership and flexible learning.
/ EQUITY, DIVERSITY AND INCLUSION (EDI) Our aim is to be a university where, regardless of background, all have equity of opportunity and there is equity in outcomes for all colleagues and students, with EDI at the heart of everything we do.
/ INNOVATION - INTENSIFYING INDUSTRY COLLABORATION Through our industry-focused research and innovation, we will harness our expertise across our key areas of excellence and work with partners to address real world challenges. We will do this by helping businesses to improve their products and services, supporting policy makers to tackle the major issues facing our society and through connecting with our community to share knowledge and expertise.
/ FINANCIAL RESILIENCE Our aim is to provide long-term financial sustainability that will allow sufficient investment to support our ambitions.
ESTATES AND FACILITIES
Our Estates and Facilities team lead the development of our campus, creating engaging and innovative learning, working and living environments for colleagues, students, and partners. The Directorate has over 300 employees and works with a wide range of external contractors. The services arm of the Directorate is responsible for delivering full estates and facilities management to the University, including capital development, property maintenance, cleaning, security, caretaking and landscaping. Covering 33 buildings across the estate, split currently across 5 sites. Led by the Estates and Facilities team, the University is undergoing a transformation to deliver its Campus Masterplan. Together with Salford City Council and The English Cities Fund, there will be an investment of £2.5bn over the next 20-years, as part of the Crescent regeneration programme. This investment will transform our campus and create a new city district that will bring together industry, education and innovation, providing new spaces for teaching, innovation, commercial, residential, green space and sustainable travel. 300 Colleagues 33 Buildings across the estate 5 Sites
JOB DESCRIPTION
ROLE TITLE: Project Manager, Campus Services
• Improvement in the operations of our residential services ensuring we manage the student experience. • Increase revenue with our growth plans within the conferencing team.
budget estimations and implementation plans. • Assisting with the coordination, underlying analysis and production of accurate data driven and high-quality reports, analysis of risks and issues, dependencies and assumptions, communications, change control, workstream plans and finances. • Proactively track the performance of the project (risks, issues, time, quality, costs) and provide accurate and high-quality management reports detailing this information within agreed deadlines. • Review, update and maintain project related policies, procedures, and project methodologies. • Collate, review, and analyse project related information, making recommendations as to required action and when appropriate to implement agreed actions. • Help organise a programme of workshops to improve outputs and impact cases based on existing knowledge. • Support the Head of Campus Services with resourcing of projects and teams as they develop • Develop and maintain partnerships with third parties including vendors and partners.
• Work with colleagues across the business both professional services and academics. • Comply with the personal health and safety responsibilities specified in the University Health and Safety policy. • To engage with the University’s commitment to put our students first and deliver services which are customer orientated, represent value for money and contribute to the financial and environmental sustainability of the University when undertaking all duties and aspects of the role. • Promote equality and diversity for students and staff and sustain an inclusive and supportive study and work environment in accordance with university policy. • This role detail is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment
REPORTS TO: Head of Campus Services
ABOUT The university is about to commence an exciting new chapter to change the way Campus Services are delivered to its customers. This brand-new position will provide project management of its ambitious programme of change and deliver key projects within the department. The Campus Services function is a strategic and outward looking team overseeing the delivery of commercial services comprising: Catering and Hospitality, Conferences, Residential Services, Sports Centre, Car Parking and Nursery. Over the next 2 years campus services will deliver: • A change in the way food and drink is provided on and off the campus to all customers. • The development of an ambitious sports and physical activity strategy.
The Project Manager will proactively manage these key projects and support the development of business and improvement plans.
ROLE PURPOSE At the University of Salford, we take pride in continuous evolution and the role of the project manager within campus services will support this, ensuring that plans are overseen and the over goals of all projects are delivered. RESPONSIBILITIES • Responsible for project governance by producing and maintaining detailed project plans, monitoring progress against plans, creating, and reviewing an action log with key stakeholders. • Lead projects from requirements definition through deployment, identifying schedules, scops,
PERSON SPECIFICATION
Qualifications
Knowledge
The successful candidate should have:
Essential/ Desirable
Tested by*
The successful candidate should have:
Essential/ Desirable
Tested by*
1 An undergraduate degree or relevant professional experience 2 Recent evidence of professional development through study, workplace or external activity 3 Relevant and appropriate qualification in project management
Essential
A, I
11 Office based practices and procedures including word processing, spreadsheets and working databases 12 Maintaining confidentiality and knowledge of Data Protection legislation 13 Knowledge of what constitutes high quality delivery of projects within commercial setting and customer experience
Essential
A, I
Essential
A, I
Essential
A, I
Essential
A, I
Essential
A, I,P
Skills & Competencies
Background & Experience
The successful candidate should have:
Essential/ Desirable
Tested by*
The successful candidate should have:
Essential/ Desirable
Tested by*
4 Experience of project management of medium to large scale projects to ensure tasks occur to schedule and to required standards and deadlines 5 Promoting a trusting and collaborative culture between multiple stakeholders to successfully deliver project outcomes 6 Using a project management methodology such as Critical Path and PRINCE2. Demonstrating experience of the design, implementation and ongoing management of appropriate project data gathering and performance measurement systems 7 Project management experience in a commercial environment
Essential
A, I,P
14 Excellent communication skills with the ability to present oral and written information clearly. 15 Strong customer focus with a track recording in delivering outstanding customer service 16 Excellent IT skills including the use of Microsoft Office, CRMs and databases to a high standard. 17 Proven ability to work constructively as part of a team and on own initiative.
Essential
A, I
Essential
A,I,P
Essential
A, I,P
Essential
A,I
Essential
A,I,P
Essential
A, I
18 Excellent interpersonal skills
Essential
A, I
Essential
A,I,P
19 Significant experience of prioritising a substantial workload and working accurately to deadlines in a pressurised environment
Essential
A, I
8 Project management experience in a HE/FE environment Desirable
A,I
20 A pleasant and efficient manner
Essential
A, I
9 Financial experience within project management
Desirable
A,I
21 A reliable, conscientious, and professional approach
Essential
A, I
10 Basic understanding of construction and RIBA stages
Desirable
A,I
22 Flexible and accommodating attitude to time keeping
Essential
A, I
WORK WITH US
Join us here in Salford and be part of one of the UK’s fastest growing universities.
At Salford, you’ll find a career that works for you, with flexible working, great benefits, generous annual leave and continuous professional development. All our people are important to us, and we have services dedicated to your mental and physical wellbeing from an Employee Assistance Programme to discounted gym membership. All of this on either our Peel Park campus or our MediaCity campus, at the heart of a world-renowned digital and media hub. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives.
We have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
And, most importantly, we offer you a rewarding career. A career where everything you do will make a difference – to the students, our local community and the world around you.
At the University of Salford you’ll join a place to be inspired, connect and thrive.”
APPLICATION PROCESS
For a confidential discussion to learn more about the role and opportunity please contact the University of Salford’s appointed recruitment partners at The Management Recruitment Group:
James Gregory james.gregory@mrgglobal.com
David Craven david.craven@mrgglobal.com
Applications should consist of a CV and covering letter to be sent to: james.gregory@mrgglobal.com and david.craven@mrgglobal.com.
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A career that works for you
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