Go Back
HORSCH Engineering, Construction, and Operations | MEE SAP Commerce Cloud | SAP ERP
Engineering, Construction and Operations
HORSCH is a leading global manufacturer of innovative agricultural technology and modern solutions for soil cultivation, seeding and plant protection.
Faster Processes For warranties More Time For personal customer interactions Fewer Admin Activities Giving customer service representatives more time for personal discussions with customers
Headquarters Germany
Products Soil cultivation, seeding and plant protection
Revenue
Web Site HORSCH
Featured Partner Sybit cx
€668 M
Business Challenges • Rapidly increasing sales figures • Multiple customer-facing administrative processes, yet little time for personal customer conversations • Dealership network requires a portal for quickly retrievable product information Customer Benefits • Customer service and, with it, customer loyalty improved significantly • The information platform in HORSCH’s corporate identity design was a big success with the sales partners • Distributors keep an overview of the status of their orders/transactions and can manage their own data • HORSCH has transparency regarding the machine fleet, including machines that are located at dealers • Warranty processes are handled faster • Fewer administrative activities, which gives customer service representatives more time for personal discussions with customers “Our heart beats for our customers. And with our new HORSCH Portal, we can offer even better customer service – even if our order volume continues to grow so rapidly as it is.”
Günter Weinmann Director Service & Parts HORSCH Maschinen GmbH
Read the Success Story
© 2023 SAP SE or an SAP affiliate company. All rights reserved.
Made with FlippingBook - Online catalogs