Annual Report 2018

O p e r a t i o n a l H i g h l i g h t s

Membership Experience Project

We plan to transform the digital experience of members and permit holders, whenever they interact with APEGA. So we kicked off our Membership Experience Project—we call it MEx for short—in 2018. The year focused on discovery and planning. We continued to learn more about what members want and expect from us, and came up with a plan to fully execute MEx. We interviewed about 80-plus staff in 17 departments. We conducted five online and in-person focus groups with members. And we launched a membership survey.


2018 APEGA Annual Report

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