Meetings One of the most important rules about meetings is to “make them count!” The majority of people would rather skip a meeting all together than attend a meeting that doesn’t really matter. Be organized and have a purpose. Start your meetings at a specific time Encourage others to partake in the meeting. For example, have the quality manager discuss hot topics or have the estimator talk about customer expectations. Make your meeting interactive. This will keep employees engaged and on their toes. Teach employees their role in the business and how they directly impact the customer experience. Hand out rewards, awards and food Thank your team! Events/Celebrations Remember that you set the tone for your business. You cannot discuss celebrating and fun if these are not items that you take seriously. There’s a balance between having fun and holding employees accountable. You can do both. Once a month celebrate with a large cake for all birthdays and anniversaries since last month’s cake. This way you don’t risk inadvertently missing someone. Reward employees for Listen 360 feedback. Some offices will hand out $1 lottery tickets to employees for every 10/10. Host office parties for Christmas or mid-summer. Take pictures and post the smiles on everyone’s faces. Make a big deal out of someone being promoted. Talk about it during your meetings and celebrate as a group. The promotion of an employee is a reminder to everyone that you can have a career with Molly Maid. Live the Code of Values. When someone upholds a Code of Value, make a big deal about it. Help others understand the importance of their actions.
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