6.1 Collection times Standard collection times will be set up prior to the first collection and will be regarded as fixed from this point. However, these collection times are flexible if found to be mutually agreeable. 6.2 Collection time re-arrangements Any requests to change collection times must be made by e-mail to Whistl Client Services and may require at least 14 working days to be processed. Whistl Client Services will confirm by e-mail, subject to capacity and capability, whether the change of collection time is acceptable. Whilst Whistl will endeavour to meet requirements, it may not be possible in every instance. The final decision regarding the allocation of collection times rests with Whistl. 6.3 Customer health and safety procedures Whistl require all drivers to wear safety shoes and high visibility jackets whilst on customer premises and comply with all site traffic rules. Drivers should only have access to those areas directly related to the handover of mailing items, unless previously agreed with Whistl. 6.0 Collection process
6.4 Unloading and handover
• Each separate mailing must be unloaded into separate containers which will facilitate the revenue protection checks against each mailing. • Where Customers have been provided with containers, customers are responsible for loading and unloading the containers when and where directed by the Whistl driver. • All mailings handed over to a Whistl driver must be accompanied by a collection receipt. At handover, the Whistl employee will sign, time and date both copies of the collection receipt. Whistl and the customer’s driver will, each, retain one copy of the collection receipt. 6.5 Contingency In the event of customer premises being inaccessible for any reason, customers must notify Whistl of any alternative arrangements and any subsequent change to normal practice at the earliest opportunity.
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