Whistl reserves the right to sample a mailing to ensure compliance with the Agreement. Failure to meet required standards will result in Whistl taking action in accordance with the Procedures for Handling Non- compliant Mailings/Postings. • If after revenue protection checks Whistl has identified that a mailing fails to comply with the Agreement, Whistl will notify the customer, by telephone and electronically, and offer an opportunity to inspect the mail as soon as is reasonably practicable after identifying the error, but no later than 24 hours after notification. If following inspection (or the expiry of the 24 hour period) Whistl remains satisfied that there has been an error, Whistl may proceed to implement the procedures within this section. • The following table details the actions Whistl may take in the event of non-compliance. Please note, ‘Relevant Segment of the Posting’ means that part of the mailing which relates to an individual mailing where non- compliance has been identified. 7.1 Collections 7.0 Procedures for handling non-compliant postings
Issue
Resultant and corrective actions where applicable
Posting unavailable at collection
If a pre-notified posting is not available for collection on the nominated day despite the pre-notification that posting will be considered void and will be logged by Whistl. If customers are unable to meet the agreed collection time and Whistl is not contacted to agree the delay of the collection, Whistl may not accept the handover of the posting.
Delay of collection
7.2 Documentation
Issue
Resultant and corrective actions where applicable
No signed collection receipt
If the relevant collection receipt has not been signed by a customer employee, Whistl will not accept the posting until confirmation of the collection volume has been received.
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