Duties and Responsibilities
Job Description
Job Title:
Head of QM Operations & Venues
Department:
Professional Services / Estates and Facilities / Commercial Services Assistant Director Estates & Facilities (Commercial Services)
Reports to:
Grade:
6 (Full Time) Permanent
Appointment period:
Current Location:
Mile End
Job Context
The QM Venues Team will see significant growth over the medium term (2 to 4 years) as Queen Mary grows the Estate with new teaching and accommodation coming on-line, which will bring new opportunities for the Commercial Events team to grow sales. These sales will require a robust events management approach to ensure consistency in service and delivery. The post holder will lead this operations transformation approach across the department.
Job Purpose
The Head of QM Venues Operations, will enable a change in operating structure, from a ‘one stop shop’, ‘front to end’ event management structure to creating a Sales Team (led by the Head of Commercial Sales) who will drive sales volumes and an Operations Team (led by the Head of Commercial Events) who will have sole responsibility for the delivery of commercial events across campuses. The Head of QM Venues Operations, will guarantee client satisfaction through quality event delivery, especially through Queen Mary service partners such as portering, catering, audio visual, security and cleaning. This is to enable the sales team to have confidence in the product that they are selling and for the clients to have confidence in the event and the service they will receive.
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