Main Duties & Responsibilities
To have overall responsibility for the health and safety of delegates, visitors and staff attending events, to ensure the correct ratio of staff are in place to include front of house, security and technical staff throughout the shift by ensuring full compliance with all operating procedures and risk assessments issued by the Venue Management. This will include pre and post event checklists. To ensure visiting commercial clients have confirmed all the event details are known well in advance, to include arrival times, departure times, visitor numbers, catering requirements and technical requirements, to ensure all facilities and equipment booked by the client have been provided. The post holder will have two direct reports, Events Manager and the Events Assistant, but will also be responsible for a wider team of ambassadors (casual events team) and contractors. To create and develop a retail offer on campus from available locations on the Mile End campus in the first instance. To oversee the effective management of staff in line with the Directorate and University policies and procedures, promoting wellbeing and continuous development of all staff through management and role modelling for your direct reports particularly To lead the QM Venues Operations function to ensure that all staff have a clear sense of purpose and are positively motivated to deliver high levels of customer service during events. The post holder will be directly responsible for £500,000 of annual events costs, but also involved in the overall budget setting for the £4.5m turnover with the Head of Commercial Sales To lead on QM Venues health & safety to ensure risk assessments are in place for all events, highlighting the high, medium and low risks presented, with mitigations in place to reduce risk levels down to acceptable standards. To ensure all required administrative duties including show reports, maintenance reports, accident reporting, lost property, dressing room riders and verification of Front of House staff time sheets are completed.
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