Customer Care
• Provide front desk and telephone support; managing and dealing with day to day queries. Ensuring expectations and satisfaction is achieved in line with the National Code of Standards and Liberty Living’s own procedures. • Engaging with residents to help provide a ‘home-from-home’ experience. • Assisting Student Experience events and administration. • Ensure visitors are signed in and out of the site. • Be proactive and inform the management team of any problems and situations arising. Ensuring customer expectations and satisfaction is achieved in line with the National Code of Standards and Liberty Living’s own procedures. • Be fully conversant with the residences’ Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise. • Ensuring a high standard of customer service at all times.
Financial Management Support
• Assist with debt collection in line with policies and procedures of Liberty Living. • Use of internal finance package, Kinetic Solutions, to input financial information and to extract important financial information. • Ensure billing is completed in line with company procedures as set out by Liberty Living.
Health and Safety
• Follow policies and procedures dictated by current H&S legislation under the guidance of the Liberty Living’s Health & Safety Manager. • To be fully conversant with the company’s fire and emergency procedures.
Facilities Management Support
• Log any maintenance faults reported and liaise with Management team. • Deal with contractors and coordinate and monitor the onsite repairs service.
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