Technical Services Manager, South West Candidate Information Pack
Students pay one bill, covering all costs, from Wi-Fi and utilities to 24-hour security and cleaning, and we have purpose built study areas so students can excel in their studies. service to our students, and to actively listen and signpost students to information and support within their university and community. We pride ourselves on our pioneering approach. We have innovated many features that are now accepted as the norm and Our staff are trained to deliver the best quality
most recently were the first private accommodation provider to move to an app-based property maintenance and communications system. Students can log 24-hour maintenance requests, noise complaints, plan and pay for laundry services and get to know their future flat mates before they move in to one of our homes. All our buildings are rigorously tested for health and fire safety, and we review our communal and external spaces to maximise a nurturing student environment.
ABOUT UNITE
As the largest manager and developer of purpose-built student accommodation, Unite Students is a pioneer, supporting the country’s world-leading higher education sector. We pride ourselves in providing a Home for Success to 50,000 students every year in circa 130 properties across 22 leading university towns and cities in the UK. With more developments in the pipeline, we are expanding our number of beds by over 6,000 over the next three years.
Our 1,400 people are committed to providing not just accommodation, but a home for our population of diverse students. Our great service, great people and great properties are all designed around our detailed research-based student insight, providing a tailored service for our students. To ensure our students can concentrate on their development, we locate ourselves close to university campuses, city centre amenities and transport links.
OUR VALUES
Our commitment to customer service is powered by an innovative, in-house operating platform. It provides a wide range of benefits to our students, such as an optimised online booking process, as well as providing us with a unique ability to drive value from our portfolio through scale efficiencies and revenue managements. Through our years of experience in the sector, we have developed strong partnerships with more than 60 of the best higher education institutions across the UK. This guarantees that around 60% of our rooms are let under multi-year, ‘nomination agreements’, giving us high visibility and rental growth certainty over half of our revenue. We also invest in and operate two specialist funds and joint ventures with institutional investment partners, the £2 billion Unite UK Student Accommodation Fund (USAF) and the £1 billion London Student Accommodation Vehicle (LSAV). Our engagement in the sector, as well as our customer insight, has inspired our values and led to us founding and being a major donor to the Unite Foundation. Since 2012, this charity has provided free student accommodation and financial support to over 250 young people who lack family support.
ABOUT ESTATES
Our Estates Team is focused on maintaining our student accommodation to the highest quality; delivering buildings that are sustainable, safe and compliant. Our Estates Team is split across 9 regions with expert staff across Estate Services, Maintenance and Technical and Capital Works.
ABOUT THE ROLE • Deliver the overall building maintenance strategy within the respective region
• Collate and deliver building condition surveys that inform long term maintenance plans within the respective region • Provide technical support and guidance to regional maintenance teams • Support a culture shift from reactive to planned interventions that will balance annual activity and smooth resourcing requirements • Deliver building by building maintenance plans that balance financial efficiency with customer service and environmental performance within the respective region • Embed a culture of continuous improvement and a desire to constructively challenge what we do • Document, update and revise all maintenance policies and procedures in a manner that is accessible to all levels of understanding • Identify and resolve all latent defects impacting the estate • Ensure relevant codes of practice and internal policies and procedures are in place and shared for all maintenance activities undertaken • Support investment activity such as refinancing, disposals or acquisitions as and when required • Support the technical training and development of all maintenance employees to ensure it is aligned with business goals and industry expectations within your respective region
To support the regional estates team in developing and delivering the strategy for the management and delivery of maintenance, both reactive and planned, compliance and policy, ensuring exceptional service to our customers, maximising asset life and operating within clear health and safety and statutory guidelines to provide 100% compliance. Ensure the delivery of the overall building maintenance strategy on site developing a plan to; • Drive a Health and Safety culture across all areas of maintenance, ensuring that every individual knows what is expected of them to conduct their operations safely within the respective region • Ensure all our buildings meet the fire regulations, and our residents are living in a safe and secure environment • Deliver statutory compliant buildings within the respective region
ABOUT YOU
Working for Unite Students When it comes to our people, we focus on doing a few simple things well. We recruit the best. We don’t care what you look like, where you come from, your beliefs or your lifestyle. We just want people who will help us be better. We pay a lot of attention to helping people settle into our company and their new role fast. The sooner you feel at home and part of the team, the sooner you can start making a difference. We want our people to share in the company’s success. So we make sure everyone is rewarded fairly and on merit. We invest in making sure all our people have the tools and the skills they need to do their job. We want you to succeed and develop. We want you to be the best you can be. We want you to self-manage your workload and flexible in your delivery
• Qualified to a HNC/HND in electrical or mechanical engineering • Extensive experience in a Facilities Management or Estates Management role • Detailed knowledge of building construction, mechanical and electrical installations • Detailed knowledge of statutory regulations and legislation • Good knowledge of Health and Safety responsibilities • Strong communication, interpersonal and influencing skills
THE PACKAGE
C. £50,000 plus car allowance (A driving licence valid for driving in the UK is essential) Hours and Rota: 37.5 hours per week, usually Monday to Friday but flexibility required. Our Benefits • 25 days’ holiday (increasing to 27 days’ depending upon length of service)
• Contributory pension • Annual bonus scheme • Life assurance • Sharesave scheme • Eye care/spectacle vouchers • Charity fundraising match
• Childcare vouchers • Season ticket loans • Unite Students accommodation discount for children and siblings
THE APPLICATION PROCESS
For a confidential conversation please contact our advisor Matt Giles (matthew.giles@mrgpeople.co.uk) of The Management Recruitment Group on 020 8892 0115 / 07530 680 159. Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter.
www.mrgpeople.co.uk
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