The THA Workforce Plan 18 months in! und • THA Workforce Plan – A plan with a 5 year outlook that recognised continual review and change as one of its key conditions. • The industry is ever growing – Skilled employees are scarce, management layers are thin, training is not done regionally. • Projects and actions contained in this document are reflected and in accordance with actions contained in the THA Strategic Plan – Twenty20 and beyond. STEPHEN LONG - Industry Skills and Workforce Development Manger
WFD Plan, Projects and Outcomes The THA WFD plan had major focus on:
Project
Outcome
Engagement in schools and promotion of School based Apprenticeships
• A better product – get them at the right time – fast tracked apprenticeship
Formation of a young and successful Ambassador fleet
• Engage the right students in schools by providing ambassadors they can identify with generationally and aspire to copy • A fleet of industry representatives who can influence across many environments • Skills development and employee engagement across the industry – everything at the venue –regionally based
Continuation THA Great Customer Experience Program
Review of Apprenticeship and Traineeship system
• Fix the systemic issues – hard targeted analysis – don’t just throw money at it
Addressing knowledge gaps in industry owners, operators and managers
• More capable management layer in the industry – growing skills and capability • Ambassador development as new wave of managers moving forward
Engagement with JobActive providers Not for Profits and Disability providers
• More available employment sources – find the right ones
Results so far: Engagement in schools and promotion of School Based Apprenticeships (ASBA’s) • ASBA number increasing •
Attended 121 school based events including 319 schools, 7,800 students and 220 teaching staff
•
Travelled over 500 hours to attend 275 hours of events
Formation of a young and successful Ambassador fleet • 25 Ambassadors who attended 60 events Continuation THA Great Customer Experience Program • 645 venues in the system •
124 who have attained Great Customer Experience seal of approval status 80 venues who are being presented Great Customer Experience seal of approval status
• • •
705 venues undertaken social media analysis 265 venues completed diagnostic survey
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