OCS Outcomes Report 2016-2017
Clients were asked to rate the following questions on a scale of 1 to 5 (1-strongly disagree to 5-strongly agree). Settlement Outcomes 1 2 3 4 5
After Participating in MAP
1. I am aware of and have information about services such as needed for settlement such as housing information, employment counselling, tax and government information, etc.
2 18 25 31
Before Participating in MAP After Participating in MAP
51 23
2
2. I have knowledge of life in Canada, Canadian laws, rights and responsibilities.
5 26 19 26
Before Participating in MAP After Participating in MAP
57 16
3
3. I have social connections and feel less isolated.
9 33 34
Before Participating in MAP After Participating in MAP
49 24
3
4. I have increased ability to communicate in Englist (i.e., understanding signs or instructions, performing my job or speaking with others in my community).
1 16 24 19 16
Before Participating in MAP After Participating in MAP
59 17
5. I have knowledge related to the Canadian work environment.
4 11 30 12 19
Before Participating in MAP
64 11
1
Quality Improvements • Partnership with Surrey Christian School was created to welcome refugees in Surrey and to raise awareness of refugees and their needs. Students and school staff organized a “Community Welcoming Breakfast” and invited refugee families and MAP staff. There are many myths that lead to stereotypes and racism towards refugees. Through this welcoming event, we were able to promote an understanding of why people become refugees, how they came to Canada and to highlight issues and challenges refugees face. • Group Facilitator collected feedback from Case Workers and their clients regularly to organize useful/appropriate group sessions (e.g., topics, contents, guest speakers, field trips, etc.). • Group Facilitator modified group session materials, timing, and structure to address different literacy levels and learning styles of clients. • Workshop guest speakers included representatives from: - BC Housing. - Tenant Resource & Advisory Centre (TRAC). - Surrey Schools Welcome Centre. - School District 36 Surrey.
Needs and challenges faced by both clients and workers were discussed and shared during these workshops.
Money Skills series of workshops were delivered to promote financial literacy and independence for clients.
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