Findings of the National End of Life Survey | 2023
Areas of good care experience
Care at home Staff answering questions | Q18
Of the 2,173 people who answered this question, 1,556 (71.6%) said that healthcare staff always answered their questions in a way they could understand while their relative or friend was being cared for at home. The average score for this question was 8.24 out of 10. Confidence and trust in staff | Q19 Of the 2,386 people who responded to this question, 1,630 (68.3%) said that they always had confidence and trust in the healthcare staff treating their relative or friend while they were being cared for at home. The average score for this question was 8.03 out of 10. Care in a nursing home or other residential care Symptom management | Q25 Of the 1,619 people who responded to this question, 1,225 (75.7%) said that healthcare staff always did everything they could if their relative or friend experienced symptoms other than pain (such as nausea, constipation, breathing difficulties or restlessness). The average score for this question was 8.60 out of 10. Treated with respect and dignity | Q33 Of the 1,692 people who answered this question, 1,363 (80.6%) said that their relative or friend was always treated with respect and dignity by healthcare staff during their stay in the nursing home or residential care facility. The average score for this question was 8.84 out of 10. Care in an acute hospital Symptom management | Q39 Of the 2,561 people who responded to this question, 1,647 (64.3%) said that healthcare staff always did everything they could to if their relative or friend experienced symptoms other than pain (such as nausea, constipation, breathing difficulties or restlessness). The average score for this question was 7.85 out of 10. Treated with respect and dignity | Q46 Of the 2,732 people who responded to this question, 1,850 (67.7%) said that their relative or friend was always treated with respect and dignity by healthcare staff during their last stay in hospital. The average score for this question was 7.84 out of 10.
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