Findings of the National End of Life Survey | 2023
Areas needing improvement
Care at home Help and support with emotional needs | Q16
Of the 1,803 people who responded to this question, 355 (19.7%) said that healthcare staff did not help and support their relative or friend with their emotional needs (e.g. feeling worried, feeling anxious, feeling low etc.) while they were at home. The average score for this question was 6.39 out of 10. Help from healthcare staff when needed | Q17 Of the 2,158 people who responded to this question, 381 (17.7%) said that their relative or friend did not get help from healthcare staff as soon as they needed it while at home. The average score for this question was 6.52 out of 10. Care in a nursing home or other residential care Help and support with emotional needs | Q26 Of the 1,515 people who responded to this question, 103 (6.8%) said that healthcare staff did not help and support their relative or friend with their emotional needs (for example feeling worried, feeling anxious, feeling low) during their stay in the nursing home or residential care facility. The average score for this question was 7.85 out of 10. Help from healthcare staff when needed | Q29 Of the 1,552 people who responded to this question, 111 (7.2%) said that their relative or friend did not get help from healthcare staff as soon as they needed it during their stay in the nursing home or residential care facility. The average score for this question was 7.88 out of 10. Care in an acute hospital Help and support with emotional needs | Q40 Of the 2,185 people who responded to this question, 454 (20.8%) said that healthcare staff did not help and support their relative or friend with their emotional needs (for example feeling worried, feeling anxious, feeling low) during their last stay in hospital. The average score for this question was 6.18 out of 10. Help from healthcare staff when needed | Q42 Of the 2,485 people who responded to this question, 417 (16.8%) said that their relative or friend did not get help from healthcare staff as soon as they needed it during their last stay in hospital. The average score for this question was 6.69 out of 10.
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