Aire Serv of the Mid-Hudson Valley - December 2019

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COMFORT CONNECTIONS

If I had to sum up 2019 in one word, it would be “adventure.” This year took me across the country more than most as I crisscrossed the U.S. for both work and fun. On the home front, the adventure continues as we try to grow our team and see how we can do better every day. It’s always powerful when you can connect with people in the same business as you. I often experience this at our annual franchise meeting, this year held in San Antonio, Texas, which I attend each year. As in previous years, this was a great opportunity for me to connect with those facing similar challenges in the HVAC industry. It was also the kick in the pants I needed to remind myself of the work to be done beyond the day- to-day in order to maintain a healthy business that's in a strong position to grow. When things get busy, it’s easy to drop the internal work I need to do on the business and step into a technician role. Of course, sometimes it needs to be that way. But this trip provided the perfect reminder of why it’s important to avoid that tendency when possible, to grow and strengthen our team, and to focus on making the business the best it can be. The franchise meeting wasn’t the only business trip I took this year. I also visited Boise, Idaho, for a couple of mastermind boot camps. These trips were different than the annual franchise meeting that I attend because instead of collaborating with other HVAC professionals and business owners, I met with a diverse group of entrepreneurs from across the country. We each have our own unique problems to solve and employ a variety of techniques specific to our industries, but I was able to learn a great deal from the group members about how to improve our operations here at Aire Serv of the Mid-Hudson Valley. AN ADVENTUROUS YEAR Celebrating 2019 as a Year of Exploration and Change

As part of the program that hosted the Boise boot camps, I also attended a business-related trip to Las Vegas, Nevada. Now, Vegas may not be the first place you’d think of for business planning and engagement events, but it was the perfect opportunity to connect with the group of entrepreneurs with whom I’ve been troubleshooting and brainstorming. I enjoyed my first visit to this famous desert city, even if it was for work! I even found some time for nonbusiness travel this year! My wife Andrea and I ventured down to Williamsburg, Virginia, for a visit to Colonial Williamsburg this spring. As you may remember from a previous cover article, this trip was filled with plenty of walking, relaxing, and adventures “back in time.” It was a nice change of pace from the business trips I took this year. Back home, armed with new knowledge from my business engagements, my team and I continue to work diligently to help Aire Serv of the Mid- Hudson Valley grow. We are currently on the hunt for another technician to join our growing team, and I’m excited to see where the techniques and advice I gained from fellow entrepreneurs take our team. It’s hard to believe that we are closing out another decade and inching closer to 2020. I am so grateful for your patience as we learn and try new things and for your feedback, which is instrumental in helping us get better every day. This past year has been full of many adventures, and I look forward to whatever 2020 holds.

–Jim Serra

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