This is an introductory guide to Whatsapp, covering how to set up an account and get to grips with the basics of using the platform effectively.
Social Media Toolkit WhatsApp
What is WhatsApp?
WhatsApp is a free messaging platform which is connected to the user’s phone number. Users can create groups and talk to large amounts of users or have conversations with other individual users of the platform. The platform allows users to send photos, videos, documents, and create polls quickly, making it perfect for communicating within a sports team or organisations.
Although the platform is connected to the user’s phone number, users still must be connected to the internet to send and receive messages. As it’s connected to your phone number, you have to download the mobile app before linking it to the web app. WhatsApp Business is a separate platform which works exactly like WhatsApp but has more functionality for organisations allowing them to communicate with their customers and market their activities, products, or services. You can use WhatsApp and WhatsApp Business to: • Communicate with people quickly, efficiently and in a personalised way. • Send messages, photos, and videos to individuals or groups to inform them of your organisation’s news, fixtures, events and other useful information.
• Create groups where participants, volunteers, teams, or committees can participate in conversations by adding messages, photos and videos or ask for feedback and share information. • WhatsApp Business also allows you to share files, lists, marketing materials and data on your profile that people might find useful such as your organisation’s address, opening hours, training locations, email address, links to your website etc.
How to download WhatsApp
How to create a WhatsApp account
1. If you own an android phone – search the Google Play store for ‘WhatsApp Messenger’.
1. Once the app is installed, open it on your device. 2. The welcome page will direct you to read the Privacy Policy and Terms of Service. These will inform you of how your personal data is stored and managed. After reading these, click ‘AGREE AND CONTINUE’.
Click the ‘Install’ button to begin installing the app.
1b. If you own an Apple phone (iPhone) – Search the Apple App Store for ‘WhatsApp Messenger’, then install the app.
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3. When prompted, enter your phone number and country into the text boxes. Then click ‘NEXT’.
4. You will then receive a text with a verification code. Your phone may automatically populate the text box with the verification code, if not you will have to enter the code yourself.
5. If you want WhatsApp to import your phone contacts of anyone already using WhatsApp, then agree to syncing your contacts.
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How to send messages
6. To be able to send pictures, videos, and files to your WhatsApp contacts, you need to allow WhatsApp to access your device files.
1. To send a message to a new contact, click the new message icon.
You do not need to allow the sharing of either your contact or device files if you don’t want to. You will still be able to message other users, provided you have their phone number.
2. Select a contact you wish to message.
3. Begin typing your message and press
the send button when finished.
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How to create a new group on WhatsApp
Things to consider when using WhatsApp: • As a more personal form of communication, WhatsApp and WhatsApp Business is best used with adults. • Messages are securely stored or can be set to be time limited and disappear after a predetermined period. • WhatsApp and WhatsApp Business are designed to make you easily accessible. They allow people to contact you at all hours, while this enables a quick response, it can raise expectations about response times. • WhatsApp business allows you to manage expectations at busy periods or out of hours by enabling you to send automatic responses to let people know when to expect to hear back from you. • WhatsApp business allows you to create prepopulated responses linked to keywords, it can also send prewritten welcome messages which can save you time. • You can link Instagram Business, WhatsApp Business and Facebook Page accounts.
1. To create a new
2. Select the contacts which you wish to be added to the new group
group, click the new message icon and select the new group button.
3. You will then be able to send
messages to your new group.
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