to outperform in customer service,
A growing number of professionals are juggling multiple gigs across time zones and tax brackets. It gives you access to top-tier, niche talent, but it also raises new questions around compliance, engagement, and IP.
finance, and IT delivery. For an obvious reason, South African CX talent is exceptional. They establish a personal connection with their clients, and cultural compatibility and accent neutrality facilitate easier communication with clients from Europe and the United Kingdom. Additionally, the CX industry has a high work ethic. Customer satisfaction rates in South Africa far exceed those in India and the Philippines, thus many international BPO buyers have subtly moved their volumes there. Communication reaches a whole new level when the other person is approachable, What to do: Build hiring channels in South Africa. It’s cost-efficient, has top- tier people, and offers real-time overlap with Europe. sympathetic, and solution-oriented.
sorted out retraining, task reallocation or governance. What to do: Set up a cross-functional group that includes HR, IT and ops. Map which tasks can be automated, and design new roles that make room for higher- value work. 5. Portfolio careers are normal now A growing number of professionals are juggling multiple gigs across time zones and tax brackets. It gives you access to top-tier, niche talent, but it also raises new questions around compliance, engagement, and IP.
for freelancers and contractors
around onboarding, communication, and culture touchpoints. Don’t let them float around in the shadows of your business. 6. South Africa is becoming a serious contender in global hiring South Africa should be on the radar of every global company that wants to expand their global footprint. We rank 11th globally for English proficiency ( EF EPI 2024 ) and align well with European time zones. The Global Business Services (GBS) sector added over 14,000 export jobs in 2024, and we continue
What to do: Create a proper framework
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ISSUE 23 GLOBAL PAYROLL MAGAZINE
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