04:05 GLOBAL
One Shift, Three Versions of Reality Payroll often bears the burden of reconciling problems created upstream. In healthcare environments reliant on agency labour, a single shift can generate multiple, conflicting records of what occurred. This article explores why that happens, how it impacts payroll teams, and what finally restores control.
Author: Jacinta Goldstone- Henry Jacinta Goldstone‑ Henry is Director and Co‑Founder of KJM Consulting, where she works with organisations on workforce management, payroll, and enterprise systems across complex operating environments. Drawing on over 10 years’ experience, Jacinta specialises in stabilising
P ayroll
critical processes, resolving systemic misalignment, and
is repeatedly asked to reconcile discrepancies it didn’t create, especially when agency labour is involved. In theory, paying agency hours should be straightforward. In practice, it often feels
professionals are no strangers to complexity.
translating strategy into workable, technology- enabled change.
Multiple systems, competing deadlines and imperfect data are part of the role. But there is a particular kind of fatigue that sets in when payroll
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GLOBAL PAYROLL MAGAZINE ISSUE 23
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