like reconstructing an incident after the fact. The issue isn’t capability or effort; it’s that the inputs arrive from systems that were never designed to align. Over time, payroll becomes the function responsible for stitching together a credible
version of events from data that doesn’t quite agree. This challenge shows up most clearly in healthcare settings, where agency staff are essential and operational realities don’t always
match system logic. One worked shift can legitimately produce three different answers to the same question: what actually happened? And when that happens, the consequences land firmly with payroll.
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ISSUE 23 GLOBAL PAYROLL MAGAZINE
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