Corporate Responsibility and Our People
SENIOR MANAGERS
MANAGERS
STAFF
OF WHISTL TEAM HAS BEEN WITH US OVER 5 YEARS 38%
MALE 40
FEMALE 21
MALE 70
FEMALE 59
MALE 846
FEMALE 402
How we invest in our people
Apprenticeships We have a long standing and successful apprenticeship programme. Through this programme, we have recruited, trained and retained in permanent roles, young people between the ages of 16-24 in mail services, logistics and business administration roles. One of our ex-apprentices (currently still employed with us) has been heavily involved in representing apprentices on a national level at Learner Voice events and at National Union of Student conferences. In 2015 we had approximately twelve apprentices working within the business, during 2016 this has declined slightly to nine whilst we await the outcome of the Apprentice Levy legislation and the impact, however, it is our intention to continue to support the apprentice programme into the future. Engagement and Empowerment We value what our employees think and how they feel. To monitor the satisfaction of our employees, each year we undertake an online employee engagement survey, My Say, run by an independent company. In 2016 the results were exceptional; we recorded a 92% response rate and 69% engagement level. The external consultant who evaluated the results described these results as exceptionally high for our type of business. Equality and Diversity We appreciate the importance of having a diverse workforce and have policies and procedures in place to ensure all individuals, whether part-time, full-time or temporary are treated fairly in respect of employment, promotions, performance appraisals, transfers and training. All employees are also made aware of our policies and procedures as well as processes to challenge any treatment they deem to be unfair. How we value our people
Skills and Training Our Learning & Development team is committed to ensuring that everyone has the knowledge, skills and expertise to perform to consistently high standards and achieve their potential. A formal development and review plan is in place for each individual. LEAP is our career development and leadership programme for the whole business. It builds on presenting, leadership and programme management skills and each participant is partnered with a carefully selected mentor.
The aim of LEAP is to:
• Grow our own internal talent pool to allow for succession
• Build leadership capability
• Realise increased efficiencies and service quality for customers
In addition, our online e-learning tool, My Academy enables us to build capability across the workforce and reduce training investment needs as it provides compliance and competency training. This logs individual learning and is available to all staff via PC, phone or tablet.
Strategic Report | Whistl Annual Report 2016
23
Made with FlippingBook - Online catalogs