Annual Conference and Awards 2021 supplement

BEST CORONAVIRUS (COVID-19) CRISIS RESPONSE AWARD

SPONSORED BY

The coronavirus (Covid 19) pandemic has changed the way many people work and live and has had a significant impact on how payroll professionals work and keep the UK paid. From moving to working from home, implementing the ever-changing guidance on the CJRS and losing colleagues and staff to illness, quarantine and home-schooling, the challenges faced have been unprecedented. This award recognises an individual or organisation who has successfully responded to the challenges.

AWARDED TO: SSCL (SHARED SERVICES CONNECTED LTD)

“SSCL plays a critical role supporting some of the largest public sector agencies in government, policing and defence. As the pandemic took hold, SSCL faced some huge challenges and most importantly ensured the continuity of critical services for the UK government, Metropolitan Police Service and Ministry of Defence. Our first challenge was to look after the health and well-being of our 2,500 employees, including SSCL contact centre services and relocate them to home working. SSCL’s ability to quickly adapt and think differently enabled this in two weeks. In less than a week, we had set-up 900 desktops, specialist headsets and implemented high security measures, complying with our clients’ strict protocols.

SSCL strived to make sure customers could still access our services, support and the information they needed.

Another key achievement was supporting UK government’s Covid-19 sickness monitoring for 300,000 government employees through a new sickness/absence recording solution, which was implemented within 48 hours – a change that would normally take months. Two of the largest government agencies were also onboarded to receive LiveChat services so they could access contact centre services.

Two further innovations - myHub mobile and service request text updates were rolled out to offer customers more access to services whilst they adapted to a new way of working.

Judges said it was a brilliant effort, highly commending SSCL for the scale of operations, getting colleagues set up at home so quickly, and ensuring the continued high quality of payrolls.”

SSCL

The CIPP also awarded a highly commended award in this category to SUEZ RECYCLING AND RECOVERY UK

THECIPPBRIGHTBEGINNINGSAWARD The CIPP bright beginnings award is aimed at those new to the payroll, pensions and reward industry, within the last two years, or who are currently completing an apprenticeship. This award recognises an individual who has made a significant impact and contribution to their organisation within that time.