Annual Conference and Awards 2021 supplement

CIPP’s Annual Conference and Exhibition

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WELCOME FROMTHECIPP LIZ LAYMSCFCIPPDIP FHEAACIPD CIPP CHAIR

The chair of the CIPP, Liz Lay, opened the 37th instalment of the CIPP’s Annual Conference, which was held on a virtual basis for the second year running. She thanked attendees for taking the time to join and engage with the event.

Liz went on to show the CIPP’s gratitude to both our sponsors and our international counterparts who were in attendance. She also made delegates aware that Her Majesty’s Revenue and Customs’ (HMRC’s) customer engagement team were on hand to answer any questions they may have.

Everyone was encouraged to network with other delegates, sponsors, speakers and international guests over the course of the two days, to get the most out of the event.

I THOUGHT ITWASWELL DONE. YOU COULD TELL A LOT OF EFFORT HAD BEENMADE INMAKING AN IMMERSIVE EXPERIENCE REMOTELY. Sam Jones, MBKB, payroll tutor Liz discussed how the CIPP has been working behind the scenes to strengthen its membership benefits, by offering events exclusively for members, such as the BeKnowledgeable webinar series. She also announced the publication of the Benchmarking Survey for 2021, which is available to anyone who completed it, along with full, fellow and Chartered members. There was a nod to National Payroll Week, which took place in the first week of September, and also acknowledgement that the coronavirus job retention scheme (CJRS) finally closed at the end of September. This marked the end of an extremely busy eighteen months for payroll departments.

ITINERARY – DAYONE ☛ Welcome from the CIPP ☛ Opening session with Eddie ‘The Eagle’ Edwards ☛ Pension contributions and record keeping ☛ Employment status update ☛ Update on holiday pay in conjunction with CIPP training ☛ Fraud, money laundering and scams ☛ Exhibition hour ☛ Financial awareness, pay on demand and future of payments panel discussion ☛ The impact of Brexit on UK payroll ☛ Plenary – Pensions update ☛ Exhibitor hour

ITINERARY – DAYTWO ☛ Plenary – Update from HMRC on the health and social care levy ☛ National minimum wage ☛ Advancing your payroll career ☛ Plenary – Debate: Do you consider payroll professionals to be tax advisers? ☛ Exhibitor hour ☛ CIPP policy update ☛ Termination considerations in conjunction with CIPP training ☛ Plenary – Raising standards and professionalism ☛ Conference close and prize giving

KEYNOTE SESSIONSPONSOR – SAGE STEVEWATMORE PRODUCTMANAGER, SAGE

SPONSORED BY

“We are proud to support the CIPP’s Annual Conference. It is an invaluable opportunity to engage with you all on the topics that matter to our nation’s payroll professionals; sharing your thoughts and starting the conversations that will reap results for businesses, not just now, but for years to come. For us, the conference showcases insight and highlights how organisations can get more from their payroll – as a pivotal metric and influencer in helping you make smarter decisions. Leveraging payroll data and automated processes is a real game-changer, which is especially important now with more flexible working and fewer face-to-face interactions. The conference provides a key platform for us to help more businesses benefit from such technologies.”

HEADLINE SPONSOR –WORKDAY DANIELAPORR SENIOR PRODUCTMARKETINGMANAGER, WORKDAY

SPONSORED BY

“Payroll professionals know their data is an untapped resource. And it is time for their colleagues to recognise that payroll is a critical function and holds information that – with the right analytics – can make the difference between success and failure. Cloud systems provide real-time insights that are so key in the changing world of work – including the workforce strategy, whereby the business can use insights from payroll data to forecast labour costs and control them proactively. That sort of information could prove useful as we transition back to business as usual or the ‘new normal’ following the pandemic. We hope you were able to visit our virtual booth at CIPP, but if not, visit http://ow.ly/C0VQ30rYjzA for more information.”

[I]REALLYENJOYEDTHEONLINECONFERENCETHISYEARAND GOTALOTOUTOFTHEEXPERIENCE Cat Flint, Audit Scotland, senior finance officer

PLENARY ONE OPENINGSESSION EDDIE ‘THE EAGLE’ EDWARDS GREAT BRITAIN’S FIRST OLYMPIC SKI JUMPER

KEYNOTE SESSION SPONSORED BY

Kicking off the Annual Conference in style, Eddie ‘The Eagle’ Edwards joined us to discuss his interesting and eventful life, and to show how his perseverance in the face of adversity always paid off in the end.

Eddie was ranked 55th in the world, meaning that he was the only applicant from Great Britain for the 1988 Winter Olympics in Calgary. Eddie went on to come last in both the seventy metre and ninety metre ski jumping events, but whilst doing so, captured both the hearts and imagination of the British public. The session featured a reel of some of the highlights of Eddie’s life and it was apparent just how much he has achieved — from becoming a popstar in Finland to being dressed as a rubber chicken in the Masked Dancer earlier this year. In addition to this, a hugely successful film was released in 2016, which centred on Eddie’s life.

Delegates will have left the session feeling invigorated and as if they could tackle anything they wanted to if they put their mind to it.

PLENARY TWO THE PENSIONS REGULATOR’S (TPR’S) PENSIONSUPDATE ANGELA BELL INDUSTRY OUTREACH LEAD, PENSIONS DASHBOARDS

ANDY NICHOLLS FCIPP INDUSTRY LIAISONMANAGER

This informative update provided delegates with a corporate update from TPR, which included an overview of: ● the new criminal powers TPR has from 1 October 2021 to prosecute those that put pensions savings at risk ● the transformation of TPR’s fifteen current codes into one single code of practice ● driving value for money in defined contribution pensions.

Angela and Andy gave an update on automatic enrolment (AE) and the 2017 review, which included lowering the enrolment age from twenty-two to eighteen and the removal of the lower earnings threshold.

Additionally, an overview of the pensions dashboards was provided, which will allow all savers to access their pensions information in one consolidated place. There was also discussion of pensions implications for payroll, such as salary sacrifice and maternity, qualifying earnings and pensionable pay.

PLENARY THREE HMRC’SUPDATEON THEHEALTHAND SOCIAL CARE LEVY CHIARA CREAN HEAD OF NATIONAL INSURANCE CONTRIBUTIONS (NIC s ) AND NI NUMBER POLICY, HMRC On 7 September 2021, prime minister, Boris Johnson, announced a new health and social care levy, which will be incorporated into NICs rates for tax year 2022/23, but will then be separated out as a new deduction in its own right from, tax year 2023/24 onwards.

KEYNOTE SESSION SPONSORED BY

To help payroll professionals, software developers and anyone whose work will be impacted by the announcement, HMRC’s head of NICs and NI number policy, Chiara Crean joined the CIPP’s policy and research officer, Gemma Mullis, to provide an update on the levy. A large chunk of the session was then dedicated to answering any questions that delegates had on the topic, and there were considerations around the ‘domino effect’ we so often witness in payroll departments. That is, that anything new that is implemented in the payroll world will inevitably have impacts on other areas of payroll and pay.

The session was hugely popular and the engagement levels extremely high.

PLENARY FOUR DEBATE: DOYOU

CONSIDERPAYROLL PROFESSIONALS TO BE TAXADVISERS? SIMON PARSONSMSC FCIPPDIPMBCS DIRECTOR OF UK COMPLIANCE STRATEGY, SDWORX LOU GRAY CHMCIPPDIP HEAD OF TRANSITIONS AND OPERATIONS AT ERNST AND YOUNG

Simon and Lou participated in a lively debate that asked whether payroll professionals should be tax advisers.

Opening the session, the CIPP’s policy lead, Samantha Johnson, talked about the consultation ‘ Raising standards in the tax advice market ’ that the CIPP responded to in June 2021. The consultation focused on defining tax advice in legislation and placing a requirement on tax advisers to have professional indemnity insurance (PII).

Lou’s opening argument looked at how payroll professionals play a guiding role for their customers and should remain wary of crossing the line between guidance and advice. Simon provided the counter-argument, describing the value payroll can add when acting in an advisory role.

The result was close, with just one percentage point in it – Simon’s arguments emerged victorious. This was a fascinating discussion that served to highlight the importance of knowing what is in your remit to deliver – advice or guidance.

PLENARY FIVE RAISING STANDARDSAND PROFESSIONALISM JASONDAVENPORTMCIPPMIOD PAST CHAIR AT THE CIPP SUSAN BALL DEPUTY PRESIDENT AT THE CHARTERED INSTITUTE OF TAXATION

Hosted by the CIPP’s Vickie Graham, this session saw Susan and Jason discussing standards in payroll. Consideration was given to whether payroll service providers should be treated differently to in-house payroll professionals when assessing if they are deemed to be tax advisors, and 82% stated that, yes, they should. Delegates were then asked the question of, if payroll were to be regulated, would they expect all payroll professionals to be qualified, or just a percentage within organisations. 76% suggested that this should, indeed, be a percentage within organisations. Susan provided some interesting background to the consultation relating to raising standards of tax agents and where she felt payroll slotted into that. Jason followed by providing insights, drawing on his own experiences of the journey payroll has been on and why professional standards in the industry are so important.

EMPLOYMENT STATUSUPDATE JUSTINE RICCOMINI MSC FFTA AIPA CHARTEREDMCIPD CHFCIPP HEAD OF TAXATION AT THE INSTITUTE OF CHARTERED ACCOUNTANTS SCOTLAND

Justine explored employment status and intermediaries, sharing her expertise to dissect this complex area of law. She explained the key chapters of the Income Tax Earnings and Pensions Act (ITEPA) legislation that should be considered, giving an overview of agency rules, IR35, managed services and the off-payroll working rules. This included discussion of the impacts of supply chains failing, along with the importance of communication and training during implementation. Justine then went on to explore the effects on rights and protections, transfer of undertaking protection of employment (TUPE) considerations, vicarious liability and general data protection regulation (GDPR). After highlighting recent case law in this area, Justine encouraged delegates to consider the impacts of these cases, particularly when making decisions on status determination statements (SDS). The session provided detailed insight into an area that is becoming increasingly relevant to payroll professionals.

PENSIONS CONTRIBUTIONSAND RECORDKEEPING – A LEGAL PERSPECTIVE JEREMY HARRIS PARTNER AT FIELDFISHER LLP

This interesting session focused on recent case law examples, highlighting how important it is for employers to understand their obligations with regards to pensions administration and record keeping.

Jeremy covered cases relating to: ● AE issues ● determinations made by the Pensions Ombudsman

● public sector pension disputes ● disputes with pension providers.

FRAUD, MONEY LAUNDERINGAND SCAMS RIANMATANKY-BECKER ASSISTANT DIRECTOR OF THE ECONOMIC CRIME STRATEGY UNIT, HMRC ANDREWBRADLEY PAYROLL COMPANY FRAUD THREAT LEAD, HMRC PATRICIA GRIFFITHS STRATEGY LEAD FOR ACCOUNTANCY SERVICE PROVIDER SUPERVISION, HMRC Presenters from HMRC advised payroll professionals about the extent and gravity of payroll company fraud and the potential impacts this has on amounts that the exchequer receives. They also provided an overview on money laundering.

Rian provided an introduction to the fraud investigation service (FIS), explaining who they are and what they do, and discussed trends the team have noticed, along with their priorities for now and the future. Andrew discussed the structure of payroll company fraud and the impact that it has, providing tips on how to both identify and prevent it. Patricia rounded up the session by talking about money laundering, and some of the common failings witnessed by HMRC in this area.

ANUPDATEONHOLIDAYPAY, INCONJUNCTIONWITH THECIPP’S TRAININGTEAM

FIONASMITHMCIPPDIP PAYROLL TRAINER AT THE CIPP LISAKEMP ASSOCIATE DIRECTOR AT THURSFIELD SOLICITORS During this session, Fiona and Lisa provided background to the Working Time Directive (WTD) 2003 and the Working Time Regulations 1998, and delegates were reminded that the aim of the WTD is to protect the health and safety of workers. Regulations for holiday pay are complicated because there is conflicting case law.

Lisa gave an update on the Harpur Trust v. Brazel case, whereby the Court of Appeal determined that the 5.6-week entitlement for holiday pay should not be pro-rated. This case continues and will be held at the Supreme Court in November 2021. The CIPP will continue to update payroll professionals through News Online and Professional magazine.

The session also explored the complex area of what should and should not be included in holiday pay calculations, giving an example of rolled-up holiday based on the Robinson-Steele v PD Retail Services case.

The entitlement to carry over holiday pay was discussed. Various cases have been used to establish the fact that workers should be permitted to carry over unused statutory holiday to the next year, including in circumstances where the worker has been incorrectly deemed as being self-employed, where workers have been unable to take leave due to maternity leave or sick leave or where a worker did not have an effective opportunity to take their WTD holiday entitlement.

FINANCIALAWARENESS, PAYONDEMAND (POD) AND FUTUREOF PAYMENTS PANELDISCUSSION

VICKIEGRAHAMDIPMACIMACIPP BUSINESS DEVELOPMENT DIRECTOR, CIPP AARONFUCHS COMMERCIAL VICE PRESIDENT, CERIDIAN ANTBRASSINGTON DIRECTOROF PRODUCT AND STRATEGY, MOOREPAY STEVEWATMORE PAYROLL PRODUCTMANAGER, SAGE

Vickie led this interesting discussion focusing on how the role of payroll is changing and technology is enabling payroll to add strategic value to organisations. Financial awareness has been a hot topic for payroll for a while, even more so since the onset of the Covid-19 pandemic and the impact that has had on the lives and livelihoods of employees. Our panel discussed how payroll can support employees in financial awareness, including how it is an important aspect when considering offering PoD. Often a controversial topic, our panellists talked about how their organisations enable PoD, and provided food for thought regarding access to earned wages. Whilst ‘true’ PoD would require significant change, models currently available do support employee engagement within organisations.

In addition to PoD, our panellists briefly explored cryoptocurrency as an alternative payment method.

THE IMPACTOFBREXIT ONUKPAYROLL TIMKELSEYFCIPPAIPA PAYROLL CONSULTANT AT KELSEY’S PAYROLL SERVICES Tim shared an update on the impact Brexit has had on payroll. Tim advised delegates to be vigilant and aware of the immigration position of business visitors, and the limitations on their activities that are currently in place.

Tim discussed intra-company activities, along with the position when UK employees work outside of the UK, and similarly, where international employees work inside of the UK. He highlighted HMRC’s short-term visitor agreement and guided delegates through the complexity of social security arrangements across borders, sharing an insight into social security contributions in some European Union (EU) states. Tim shared details of the EU–UK Trade and Cooperation Agreement and the changes to be mindful of because of this new deal. A detailed and varied account of the impact of Brexit on UK Payroll.

ADVANCINGYOUR CAREER NICKDAYACIPP FOUNDER AND CHIEF EXECUTIVE OFFICER (CEO) OF JGA RECRUITMENT LTD

“What is your why?”

This is the question Nick Day wants you all to consider to advance your payroll career.

Nick delivered an energetic and enthusiastic session to delegates about the volatile, uncertain, complex and ambiguous world we are now working in and how payroll, and the skills required to work within payroll, has evolved. His thought provoking and probing session encouraged payroll professionals to make learning a habit, recognising that the only constant is change. Often payroll professionals talk about how they ‘fell into’ the profession. At some point that became, or will become, a choice to build a career in payroll. Nick encourages you to own that choice and explore which of the sixty different career pathways within the payroll profession you want to pursue. Nick talked about the importance of conducting a skills gap analysis, sharing your goals with someone and developing a plan to achieve those goals. He also raised the importance of resilience as sometimes things can get in the way of our plans and we need to deal with situations as they arise – the CJRS, anyone?

NATIONALMINIMUM WAGE (NMW) JENI MORRIS HEADOF NMWTEAM, ERNST AND YOUNG

Jeni led the discussion on a topic that consistently impacts the work of payroll professionals – the NMW and the national living wage (NLW).

Jeni took delegates through a tour of HMRC’s enforcement and compliance activity, explaining how NMW audits can be lengthy, with some even lasting up to five years. She also explained that the responsibility for these audits did not fall solely to the payroll department, but also to human resources (HR) and employment taxes teams. Jeni discussed the educational work that HMRC carries out, making reference to: ● the HMRC ‘promote’ team, responsible for making workers aware of the NMW, and signposting them to the wealth of help and guidance available ● ‘nudge’ letters sent out to employers ● text messages sent out to certain workers, with one example being those in the cleaning sector ● the educational bulletins that are released alongside naming rounds.

Jeni spoke about the complexities of NMW legislation, and the importance of identifying which pay elements and pay deductions have impacts on the NMW.

Finally, a brief overview of the single enforcement body was provided, which will have the power to enforce statutory sick pay (SSP), holiday pay, NMW and modern slavery rules.

CIPPPOLICYUPDATE GEMMAMULLISMCIPPDIP POLICY AND RESEARCHOFFICER LORAMURPHYACIPP CONTENT EDITOR SAMANTHA JOHNSONLLB(HONS) CHMCIPPDIP POLICY LEAD

The policy team provided an update on all things payroll-related in this session.

Gemma kicked it all off by discussing the ‘legacy of the pandemic’. This section went through all the changes that payroll teams have had to grapple with over the past eighteen months, paying particular attention to those things that are changing again, impacting the work of payroll professionals as we return to some semblance of normality. Sam then spoke about future policies that the team are aware of, including discussion of: ● the Office of Tax Simplification (OTS) scoping paper that considers changing the tax year end date ● the department of Business, Energy and Industrial Strategy (BEIS) consultation on the future of flexible working

● ethnicity pay gap reporting ● changes to tips and gratuities ● the single enforcement body ● carer’s leave and neonatal leave.

Lora talked about the autumn Budget, which was held on 27 October 2021. This session took place prior to Rishi Sunak’s Budget presentation and so consisted of speculation on what the team expected to, and would like to see. Read the team’s Budget update in full on page 18 of this month’s issue of Professional . TERMINATIONCONSIDERATIONS INCONJUNCTION WITHCIPPTRAINING

FIONASMITHMCIPPDIP PAYROLL TRAINER AT THE CIPP PAUL BEARD

SOUTH EAST DIRECTOR AT THE ADVISORY, CONCILIATION AND ARBITRATION SERVICE

Paul and Fiona provided an updated on the principals of ensuring a fair dismissal process, as it is so important to ensure that this is done correctly. This included:

● reasons for dismissal ● avoiding discrimination ● considerations following Covid-19 ● determining final dates.

Fiona then provided delegates with a short training-style session, which covered the practical implications that all of this has on termination payments.

The CIPP’s Annual Excellence Awards are the longest-running, independent awards in the industry. They were established to recognise the important role that payroll and pensions play in the UK economy; especially when you consider the £249 billion* paid to the government through income tax and national insurance contributions.

THANK YOU TOOUR AWARDS SPONSORS

* based on income tax and national insurance contributions as shown on Labour market overview, UK - Office for National Statistics (ons.gov.uk) The data suggests this has fallen by £730,000.

LIFETIMEACHIEVEMENTAWARD – PAYROLL

AWARDED BY

This award is gifted by the CIPP’s board of directors to individuals who have made a significant contribution to furthering, and raising the profile of, the profession. In 2021, the Institute has gifted this to two individuals.

AWARDED TO: MIKE NICHOLAS MCIPP

“Being granted this wonderful recognition by the CIPP reminded me that I delayed retirement to have any chance of my name being placed in and drawn from the hat!

I fell into payroll at age sixteen, knowing nothing about what was involved. 54 years later, some might well think ‘well, nothing’s changed there, then’.

I hope (and like to believe) that in some small ways that over the years I have influenced developments in the CIPP and the industry.

This recognition means a lot to me. Thank you.”

LIFETIMEACHIEVEMENTAWARD – PAYROLL

AWARDED BY

AWARDED TO: ALISON SELLAR OBE, NON-EXECUTIVE DIRECTOR AND FORMER CEO OF ACTIVPAYROLL

"I am extremely honoured to receive this recognition. When I founded activpayroll as a small payroll company twenty years ago, I never would have imagined seeing the company grow to become a leading and trusted global organisation. activpayroll would not be the success story it is today without my incredible team across the globe, therefore, this award is a testament, not only to the hard work I’ve put in over the past twenty years as a CEO, but to the team who made my vision possible and contributed to activpayroll’s global success.”

BEST CORONAVIRUS (COVID-19) CRISIS RESPONSE AWARD

SPONSORED BY

The coronavirus (Covid 19) pandemic has changed the way many people work and live and has had a significant impact on how payroll professionals work and keep the UK paid. From moving to working from home, implementing the ever-changing guidance on the CJRS and losing colleagues and staff to illness, quarantine and home-schooling, the challenges faced have been unprecedented. This award recognises an individual or organisation who has successfully responded to the challenges.

AWARDED TO: SSCL (SHARED SERVICES CONNECTED LTD)

“SSCL plays a critical role supporting some of the largest public sector agencies in government, policing and defence. As the pandemic took hold, SSCL faced some huge challenges and most importantly ensured the continuity of critical services for the UK government, Metropolitan Police Service and Ministry of Defence. Our first challenge was to look after the health and well-being of our 2,500 employees, including SSCL contact centre services and relocate them to home working. SSCL’s ability to quickly adapt and think differently enabled this in two weeks. In less than a week, we had set-up 900 desktops, specialist headsets and implemented high security measures, complying with our clients’ strict protocols.

SSCL strived to make sure customers could still access our services, support and the information they needed.

Another key achievement was supporting UK government’s Covid-19 sickness monitoring for 300,000 government employees through a new sickness/absence recording solution, which was implemented within 48 hours – a change that would normally take months. Two of the largest government agencies were also onboarded to receive LiveChat services so they could access contact centre services.

Two further innovations - myHub mobile and service request text updates were rolled out to offer customers more access to services whilst they adapted to a new way of working.

Judges said it was a brilliant effort, highly commending SSCL for the scale of operations, getting colleagues set up at home so quickly, and ensuring the continued high quality of payrolls.”

SSCL

The CIPP also awarded a highly commended award in this category to SUEZ RECYCLING AND RECOVERY UK

THECIPPBRIGHTBEGINNINGSAWARD The CIPP bright beginnings award is aimed at those new to the payroll, pensions and reward industry, within the last two years, or who are currently completing an apprenticeship. This award recognises an individual who has made a significant impact and contribution to their organisation within that time.

SPONSORED BY

AWARDED TO: EMMA SAGGERS, SENIOR PAYROLL ADMINISTRATOR AT BISHOPSGATEPAY

SPONSORED BY

THE LUMINARYAWARD The CIPP luminary award will celebrate and recognise an individual who has demonstrated leadership within their organisation or across the wider industry and has had a positive, inspirational impact on the career of others.

AWARDED TO: KAREN THOMSON MSC CHFCIPPDIP FHEA, PARTNER AT ARMSTRONG WATSON LLP

“I’m honoured and very humbled to receive this award. I was so shocked on the night, I couldn’t even speak to one of my favourite celebrities.

To be recognised by my peers in this way is such a privilege. I couldn’t have achieved what I have in my career without all those I have had the pleasure of working with, whether in a workplace, as a stakeholder with government departments or as a member of the CIPP.

I am so proud to call myself a payroll professional and to have led so many fantastic teams in both payroll and HR.

My people matter to me. My clients matter to me. I love payroll. I love employment law and HR. It’s just what I do. I don’t know how to be any different. I like to work hard and I enjoy what I do.

Having worked in the industry for more than thirty years, I’m passionate about the work we do and advocate this at any given opportunity, though the pandemic has really raised the profile of our industry.”

Karen Thomson MSc ChFCIPPdip FHEA, partner, Armstrong Watson LLP

SPONSORED BY

THECIPPSPOTLIGHTAWARD The CIPP spotlight award is open to anyone working in payroll, pensions and/or reward. This award will be presented to an individual who has shown themselves to be an outstanding professional and could be working at any level within the industry.

AWARDED TO: MANDY HASLAM, BUSINESS DEVELOPMENT AND SERVICE TRANSITION DIRECTOR AT ZELLIS

WELL-BEINGANDEMPLOYEE ENGAGEMENTAWARD

SPONSORED BY

With an increasing focus on employee health and well-being, this award will recognise organisations that have introduced initiatives to improve the general health, well-being and/or financial awareness of their employees.

AWARDED TO: PHASE 3

“We are so proud of everything we have got through as a team over the past eighteen months. It was a challenge ensuring we were delivering exceptional services whilst also making sure our own people were always looked after, especially through difficult and busy times. For our efforts to have been so highly commended by a professional body like the CIPP gives us confidence in our own

innate ability to solve our customer’s problems and our approach to making our employees feel valued, cared for and listened to. Without a doubt, Phase 3 have got to where we are today through our integral empathetic approach and, ultimately, putting people at the heart of company decisions.”

James Proctor, director of consulting and services, Phase 3

PROJECTOF THEYEAR

SPONSORED BY

Implementation of projects in payroll and pensions is commonplace, and this award recognises the work involved in implementing a successful project.

AWARDED TO: THE CO-OPERATIVE BANK AND ACCESS PEOPLE

SPONSORED BY

IN-HOUSE PAYROLL TEAMOF THEYEAR This award recognises the in-house payroll team that has compelled their employer to recognise the important role that the department can play in improving the overcall company performance, and not just perceive the department as a cost centre.

AWARDED TO: KINGDOM HOUSING ASSOCIATION LTD

“With these awards being UK-wide, being shortlisted was a big achievement in itself for us, however, to lift the award as the category winner was incredible and I couldn’t do it without the team I have! Kingdom’s payroll team is a young team with less than two years’ experience. The team went through substantial structural change in their

first year, along with a lot of learning and process changes, however, we have pulled together to work towards our main team objective, which is at the heart of everything we do – to provide exceptional customer service. Aware of the quiet back room role payroll normally has within a company, we have taken the view that we want employees, our customers, to know more about how their payroll team works for them. Like all payroll professionals, our first priority is to pay people accurately and lawfully, but a close second is to continually improve how we work to make ourselves more efficient and, most importantly, to give our customers an experience that is as accessible, simple, seamless and as helpful as possible.”

Jacqui Hoskisson ACIPP , lead payroll officer, Kingdom Housing Association

The CIPP also awarded a highly commended award in this category to OCS GROUP UK LTD

INTERNATIONAL PAYROLL SERVICE PROVIDEROF THEYEAR

SPONSORED BY

Organisations turn to service providers to deliver compliant and efficient payroll services within their organisation. This award will be presented to the provider proven to demonstrate a commitment to customer service and an effective and compliant international payroll service.

AWARDED TO: ADP

“We are proud to announce that we have won the prestigious CIPP ‘International payroll service provider of the year’ award for the third year running.

“At ADP, we are exceptionally proud of the work we do, with this award highlighting our dedication to providing an excellent service to our clients. ADP’s submission included very strong testimonials from our customers, who endorsed our entry and explained the positive impact our services are having on their businesses. In a rapidly changing global environment – with international growth often being key to a business’ success – we are committed to continually innovating in order to provide the best in international payroll service”.

Tracy Stanton, DVP sales, ADP

SPONSORED BY

SOFTWARE PRODUCTOF THEYEAR This award is aimed at software products that are sold and supplied for companies to run their own payroll in-house. It will recognise an organisation that is innovative and committed to ensuring that its software is compliant, user friendly, enables the best practice and is well supported.

AWARDED TO: ZELLIS

“We’re thrilled to have won software product of the year 2021 - for the second year running. At Zellis, we are committed to offering the best-in-class solution available for modern, intuitive, and efficient HR and payroll experiences. It’s great to be recognised again for the hard work we continue to invest in our flagship solution, Zellis HCM Cloud.

This win wouldn’t have been possible without our expert colleagues and their dedication to our customers’ success. Evolving our solution to the changing needs of our customers is baked into our approach to keeping Zellis HCM Cloud at the top of its class.”

Zellis

PAYROLL SERVICE PROVIDEROF THEYEAR This award is open to service providers regardless of size and will be presented to the provider proven to demonstrate a commitment to customer service and an effective and compliant payroll function.

SPONSORED BY

AWARDED TO: PHASE 3

THANK YOU TO THIS YEAR’S AWARDS JUDGES

Annette Gibbons

Chris Tidy

Christina Forsey

Eira Hammond

Deborah Auton

Ian Davis

Julie Greensmith

Karen Beckett

JimWoodlingfield

Jade Burke

Neil Tonks

Richard Garth

Michelle Sutton

Pete Statham

Nicholas Phillips

Richard Rowell

Sarel Daysh

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THANK YOU TO ALL OUR CONFERENCE AND AWARDS SPONSORS AND EXHIBITORS

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CIPP’s Annual Conference and Exhibition

SAVE THE DATE Our Annual Conference and Annual Excellence Awards will be back face-to-face on 6 and 7 October 2022 at the Celtic Manor Resort, Wales. Register your interest to be notified as soon as more information is available, and bookings open.

Visit cipp.org.uk/ACE to register

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