Dress code - please note that men are expected to wear long trousers in the hotel restaurants during the evening. This applies to all hotels in our brochure. Check-in / check-out - Checking in and checking out times vary slightly from resort to resort, but generally are as follows: check-in from 2pm (on occasions it may be later); check-out on the last day of your holiday is 10am in apart- ments and midday in hotels. In some cases, you may have to wait to access your accommodation depending on your flight arrival time or have several hours before your homeward flight departs. Wherever possible a room will be made available for changing and storing luggage. Sometimes a hotel may let you keep your room (arrange in resort) for a local charge. This is not normally possible with apartments. HOTEL MEALS The board arrangement for each hotel or holiday is clearly shown in the ho- tel description. Bed & Breakfast denotes bed and continental breakfast usu- ally from a buffet selection. Half Board denotes breakfast and evening meal only. Full Board denotes breakfast, lunch and evening meal only. All Inclusive denotes breakfast, lunch, dinner including local alcoholic and non-alcoholic drinks, see hotel pages for full details. Meal times and bars opening times may change without prior notice. See the All Inclusive and/or hotel entertainment package on the relevant hotel page for further details. In most hotels, all meals are served buffet style. Please note however that our suppliers reserve the right to change the meal basis from buffet style to table service or vice versa. Please note that meals served as part of the holiday package will be local cuisine. The choice of meals for vegetarians or those requiring other special diets is very limited, usually restricted to salads and omelettes. Special meals on the aircraft may not be provided by all carriers. If a special diet is essential for you, we may have to decline your booking. Please also remember that meals for infants are paid for locally. HEALTH MATTERS A Department of Health leaflet (ref T4) “A Travellers Guide to Health” is avail- able free from your doctor, travel agent, or by phoning free phone 0207 008 1500. At the moment, certain vaccinations or inoculation may be recommend- ed (although are not compulsory) for the countries featured on our website. Regulations are subject to change, and passengers are reminded that they are responsible for complying with entry and health requirements for all countries they intend to visit. Also, we feel we should point out that in some foreign countries general standards of hygiene, safety, public services and efficiency may differ from those in the UK, and changes in climate, diet and food prepa- ration can lead to incidents of stomach upsets. Please therefore exercise great- er care for your own protection and health in matters of hygiene and choice of food and drink. Most resorts we feature have well equipped polyclinics. However, charges for first aid, treatments courses and medication can be substantial, and in the un- fortunate event of you requiring medical treatment during your holiday, and incurring costs, it is well worth ensuring that you have adequate insurance. A “Winter Holiday Guide” will be provided upon request or can be download- ed from the link on your e-ticket. Your Safety - We have taken reasonable care to make sure your package hol- iday runs smoothly, and your safety and welfare whilst you are on holiday are no exception. We endeavour to make sure your accommodation and other services are provided by reputable suppliers. These suppliers should follow the local standards on safety where applicable. COVID-19: LIMITATION OF LIABILITY We acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities. Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where appli- cable, the cost of medical treatment), in the following circumstances: If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time. If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer
Children’s Safety - balconies, lifts and swimming pools are just some of the areas accidents can occur when children are not properly supervised by their parents or legal guardians. We take reasonable care to make sure standards are as high as possible; however, before using any facilities provided for children, e.g. cots, we ask that you satisfy yourself that they are in good condition and up to the safety standards you would expect. Personal Safety - although crime rates are low, as with any destination, tour- ists need to be extra vigilant when venturing into resort. This is most important in areas where large crowds of people may gather, such as markets and ba- zaars. Remember to keep valuables out of sight, or better still, most hotels will offer a safety deposit boxes for your peace of mind. Excursion Safety - our agents take reasonable care and work closely with reputable excursion providers to make sure the excursions they offer are safe and enjoyable and in accordance with local standards. However, your contract for any excursion booked locally in resort is with the excursion provider not Balkan Holidays Limited and you will be bound by the actual excursion pro- viders’ terms and conditions. We recommend that you only book excursions with official and reputable excursion providers. Should you choose to organise your own excursions or activities it is your responsibility to satisfy yourself that your insurance covers you for that activity, and the excursion provider is also adequately insured. RESORT DEVELOPMENT & NOISE Construction works and noise are almost unavoidable in certain developing resorts. Unfortunately, such developments are not under our control. It is pos- sible that there may be building works in the vicinity of your holiday accom- modation, or in the resort area. As is the custom, work may start early in the day. Unfortunately, it is not always possible to foresee the nature and extent of such work, so please bear with us over these problems, as after all they are being done for the ultimate benefit of holidaymakers. If we are informed of any building works at or close to your accommodation that may affect the en- joyment of your holiday, we will do our best to forewarn about it prior to your departure. Please note that such works may not be carried out by the providers of accommodation featured in our brochure, and may be outside of their con- trol. We would urge you to read the resort and hotel descriptions carefully to identify sources of noise which exist or might expect to exist, i.e. roads, bars, discos etc. However, it is impossible to predict noise created by individuals, machinery or traffic, i.e. temporary noise disturbances. Live music/noise from bars which are adjacent or part of any properties we feature may extend their opening hours and opening times may differ from these published. In some resorts, the provision of roads, power and water supplies etc. does not always keep pace with the demands of rapid tourist development, so you may experience power cuts or problems with, for example, plumbing or drainage. In addition, during prolonged periods of hot weather the resort authorities sometimes find it necessary to conserve water supplies by implementing a ‘re- gime’ with intermittent interruptions to supply. However, they always do their best to give advance notice of such interruptions and minimise inconvenience to holidaymakers. PURPOSE OF TRAVEL All arrangements shown in this brochure are intended solely for leisure pur- poses and our negotiations with the various overseas authorities have been conducted on this basis. Due to this and the regulations governing the issue of visas, it is not normally possible to use these holidays for the purpose of business or attending conventions or congresses. Should you wish to travel for reasons other than leisure, please advise us of your requirements. Our Inde- pendent Travel Department will be very pleased to help you. CUSTOMER SERVICE QUESTIONNAIRES On your return flight, you will have the opportunity to fill out a Customer Satisfaction Questionnaire. We encourage as many customers to fill these out as possible.
you the following options where possible and subject to availability: • Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well as any increase in cost imposed by other suppliers); • If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to the requirements of clause 25 of our Terms & Conditions of Booking; • Cancelling your holiday, in which case we will impose our standard can- cellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance. If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associ- ated costs incurred by you. You must ensure you have travel insurance which covers these costs for you. • You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday. Suppliers providing your holiday, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and re- quirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protec- tive equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/ drink availability. Not all services and facilities may be available or operational. All of these measures will be taken with the purpose of securing your safety and those around you. VACCINATIONS Vaccination requirements can change without notice, so, wherever you are travelling to, we recommend you check the most up to date information avail- able to you. This information can be obtained through your local GP. Please be aware, some inoculations or precautions, although not always compulsory, may be advisable. Useful travel information can be found at https://www.gov. uk/foreign-travel-advice or telephone 0207 008 1500. Please seek advice from your local GP regarding the following recommen- dations: • Bulgaria: Vaccinations for Typhoid and Hepatitis A are recommended. • Slovenia: Vaccinations for Typhoid and Hepatitis A are recommended de- pending on area visited. Tick-borne encephalitis is present in forest areas. SAFETY STANDARDS Accommodation Safety - standards can and do vary from one country to another, and may not be the same as those which can be found in the UK. We therefore recommend that on arrival at your accommodation, please take time to familiarise yourself with the layout of the property. Take particular no- tice of the fire safety instructions and emergency procedures. These should be posted at reception or in your room. If these are not present, please ask at reception. Swimming Pool - in most destinations, it is not a requirement to have a dedi- cated lifeguard in your holiday accommodation. It is therefore important that you and your party take the time to familiarise yourselves with the pool and pool area. We ask that you are extra vigilant when travelling with children and that they are accompanied by an adult at all times whilst swimming. Please take a moment to familiarise yourself with local regulations and swim- ming conditions.
Booking Conditions These conditions are correct at the time of print but are subject to change in accordance with FCDO advice concerning Covid-19 and Brexit.
expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. For a no obligation quote for travel insurance, please visit our website. You can cancel your insurance within 14 days of purchase with a full refund, however, please note, if you have a single trip policy that ends within one month of the date you purchased your policy, the cooling off period does not apply and we will not be able to offer you a refund. 4. Pricing We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in: i. the price of the carriage of passengers resulting from the cost of fuel or other power sources; ii. the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and iii. the exchange rates relevant to the package. Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or
confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent. If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours, that agent) will also issue you with an ATOL Certificate. Upon receipt, if you believe that any details on the ATOL Certificate or booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets). The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 70 days prior to scheduled departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 8 belowwill become payable. Any money paid to an authorised agent of ours in respect of a booking covered by our ATOL is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so long as we do not fail financially. If we do fail financially, any money held at that time by the agent or subsequently accepted from the consumer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. 2. Accuracy We endeavour to ensure that all the information and prices in our brochures are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking. 3. Insurance Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical
These Booking Conditions, together with our, Holiday Information, Privacy Policy and where your holiday is booked via our website, our Website Terms of Use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Balkan Holidays Limited a company registered in England with company no: 00886808 and registered office address of 19 Conduit Street, London, W1S 2BH (“we”, “us”, “our”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the lead person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. By making a booking, the lead person on the booking agrees on behalf of all persons detailed on the booking that he/she: a. has read these Booking Conditions and has the authority to and does agree to be bound by them; b. consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements); c. is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; d. accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking. 1. Booking & Paying For Your Arrangements A booking is made with us when you pay us a deposit (or full payment if you are booking within 70 days of departure) plus insurance premium if required and we issue you with a booking confirmation. The value of the deposit will be up to £140 per person for all holidays, except for those travelling on low cost flights, where the deposit will vary depending upon the flight cost. The deposit is required for all persons two years of age and over at the time of return from the holiday; no deposit is payable for infants. We reserve the right to return your deposit and decline to issue a booking
Reservations 0845 130 1114
62
Made with FlippingBook - Online catalogs