LAWA 2022 Sustainability Report
In 2022, 28 TLC volunteers served 123,249 passengers over 4,153 hours through the LAX iCare program.
LAX iCare Volunteers before holiday volunteer shifts ©LAWA
Guest Experience Programs LAWA’s iCARE program was
Digital Experience The Digitally Innovative Hudson Nonstop
Community Events & Business Development The We Fly as One Program , a collaboration between LAWA and local Chambers of Commerce and Business Improvement District merchants, incentivizes LAX and VNY employees to shop at local businesses. The program expanded its list of participating companies in 2022, boosting sales opportunities to over 70 local businesses . The 7th annual LAX Aviation Career Day was held in person for the first time since 2020. Nearly 1,000 local high school students attended the event to hear from pilots, airline representatives, federal aviation agencies, local first responders, and local community colleges and learn about aviation related career opportunities as well as opportunities to further their education. Four commercial aircraft were provided for student tours by American Airlines, Delta Air Lines, United Airlines, and JetBlue Airways. S
developed to assist LAX team members provide upstanding service to its guests. In 2022, LAWA reintroduced the Team of LAXceptional Courtesy (TLC) employee volunteer program that hosted events on the 4th of July, Labor Day, and through the winter holidays. In partnership with the California Department of Rehabilitation and the South Bay Workforce Investment Board, disabled and other marginalized job seekers receive training and work experience to support future jobs in guest experience. LAXceeders Program The LAXceeders Program continued to provide guest services throughout LAX. The Program is for youth and young adults in local high schools or junior colleges and receive either course credit or pay for supporting LAX’s information services.
opened in December 2022 within Terminal 3 which allows guests to purchase items without waiting in line. The store uses technology which scans a user’s credit card as they enter and uses cameras as they leave to determine what the customers bought and charge them, accordingly, expediting shopping time. The shop is also a minority and woman owned business in the LAX commercial program. Credential Authentication Technology Transportation Security Administration (TSA) launched new cutting edge passenger identification technology that uses facial recognition software through a Credential Authentication Technology (CAT) Unit to verify passenger identity. The CAT Unit expedites the verification of a passenger’s identity, allowing them to hold onto their identification throughout the screening process.
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