Webasto ordering instructions and best practices
How to place an order:
By Phone: 800.860.7866 (toll free) 810.593.6000 (local call) Please have all information prepared prior to calling: n PO Number n Part Number(s) n Ship to address, contact, & shipping method n Email address for order confirmation; order will need to be reviewed before the order will be processed & shipped
Email: order@webasto.com When placing orders via email, all orders must include: n Correct part numbers n Quantities n Pricing n Ship to location & shipping method n Email address for order confirmation; order will need to be reviewed before the order will be processed & shipped
Shipping Policy:
All orders received by 2:00 pm EST for product that is in stock and assembled will be shipped within two business days.
Freight Policy:
All orders are shipped F.O.B., Fenton, Michigan. Webasto has negotiated special rates with several carriers and offers these savings as a prepaid or bill back program .
If you choose to use the prepaid or bill back program , the freight will be charged on your invoice. Shipments can also be shipped freight collect.
Urgent/Emergency Orders:
Webasto will make every effort to ship emergency orders the same day or the next day via premium freight. An additional premium freight cost will be the responsibility of the person ordering.
Off-shore items are 2-3 weeks expedited.
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