} Develop questions/plan of action prior to interview
} Conduct the interview in a private setting to minimize distractions } Put the applicant at ease ◦ Introduce yourself and the role of the Gaming Commission ◦ Describe the application and the licensing process } Listen Carefully, take notes ◦ Assure all required documents are obtained at this time (Photo ID, DL, SSCard, CIB, etc…) ◦ Assure all releases are notarized, supplemental forms complete, etc… ◦ Note discussed issues not written on application (places lived, jobs, relationships, etc…) – Failure To Disclose
} Don’t Challenge Answers Given ◦ Let the applicant being interviewed do the talking ◦ Do not make suggestions and/or advise what to say or do } Stay in Control when applicants become emotional (sad, angry, irate, etc…) } Watch for body language (sweating palms, tapping of a pen, tone of voice, nervousness) } Look for unanswered questions on the application, have applicant complete all sections even if inapplicable - (N/A) } Provide summary to the file after the interview concludes - run a preliminary name search for any criminal/derogatory information once interview is concluded
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