S t u d e n t H a n d b o o k : C o m p l a i n t s , G r i e v a n c e s , G r a d e A p p e a l s & C o d e o f C o n d u c t
The Complaint Process — from Informal toFormal
NOTE: If you have a Grade Dispute, see Grade Dispute Procedures.
Most complaints issued are resolved informally. Informal complaints related to instructional issues or non-instructional issues all follow the same process that is designed to lead to a fair and vetted resolution of your complaint (informally). All students (whether a ground/on- campus student or online student) are required to follow the Informal Complaint Procedure as outlined (in steps) below. Failure to follow this process can invalidate your complaint.
STEP 1: Informal Process
If comfortable, talk one-on-one with the individual directly related to complaint
If dissatisfied on this level, move to Step 2
STEP 2 : Informal Process
This step cannot be skipped. If dissatisfied, move to Step 3
Speak or meet with the Department Chair and/or Instructor (if this is student related)
STEP 3: Formal Process (Dean's Resolution)
File a formal complaint online. This will ensure that you meet or speak with the Deans
A Dean's Resolution will be issued. Move to the grievance phase if dissatisfied at this level.
STEP 4: Formal Process (Grievance)
If dissatisfied with the Dean's Resolution, an official Grievance can be filed (online). Grievances are heard by Committee and are considered final.
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