S t u d e n t H a n d b o o k : C o m p l a i n t s , G r i e v a n c e s , G r a d e A p p e a l s & C o d e o f C o n d u c t
Steps 1 & 2: The Informal Complaint Process
Note: If dealing with matters of harassment and/or retaliation, you can skip to Step 3 (if you feel uncomfortable working through Steps 1 and 2).
Step 1: Speak with the Individual Privately about Your Concern(s)
Step 1 is the first stage of the Informal Complaint Process.
(If comfortable, speak directly to employee connected or student associated with the complaint in person or over the phone, if you are an online student) Students who wish to file an informal complaint should first discuss the concern with the College employee or student most directly responsible for the condition which brought about the alleged complaint. If no satisfactory resolution is reached at this level or if the student feels uncomfortable, move to Step 2. Step 2: Speak with the Individual’s Department Chair or Your Instructor (if this matter involves another student)
Step 2 is the second stage of the Informal Compliant Process
(Speak with the Department Chairperson or Director of the Office in person or over the phone, if you are an online student). Step 2 requires that the student meet with the first level administrator, the Department Chair (if the complaint falls under Instruction) or a Director, if the complaint falls under Administrative (including the Business of Financial Aid Offices) or Student Services Offices or Library Services. How to Locate a Department Chair or Office Director To locate a Department Chair or Directors, go to the "About Us" link on Lawson State’s webpage at www.lawsonstate.edu. From there, search the Faculty & Staff Directory. If you do not find the information you are seeking, email us at help@lawsonstate.edu. NOTE: From there, you can email the Department Chair. Email is preferred and also creates a track record (evidence) that you tried to contact the director. Phone calls are discouraged. Students filing informal complaints MUST complete Step 2 in order to advance to Step 3 , if warranted. If no satisfactory resolution is reached, the student may move to the next level of authority (the Dean’s level, Step 3).
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