S t u d e n t H a n d b o o k : C o m p l a i n t s , G r i e v a n c e s , G r a d e A p p e a l s & C o d e o f C o n d u c t
Step 3: The Formal Complaint Process
Step 3: Filing a Formal Complaint
Step 3 moves complaints from informal to formal. Formal complaints are recorded and tracked at the college.
(Formal Complaints MUST be Filed Online)
Filing a formal complaint takes place after the Informal Process was not successful for you (but not before). Filing a Formal Complaint is done in writing and online only. Once filed, a formal investigation into your complaint and meetings to discuss your complaint (with a Dean or Deans) will take place. If the complaint is still unresolved after following Step 2 (but not before), the student may file a formal complaint online via the Advocate Complaint Reporting System. How to File a Formal Complaint (Ground & Online Students) Whether you are a ground (on campus) student or whether you are an online student (distance education student), filing of formal complaints is the same and occurs online ONLY. To file a formal complaint, you need to acces s Lawson State’s official webpage at www.lawsonstate.edu. Once on the webpage, Click on either the "Current Students" link. From there, a drop-down window wills appear. Click on either the Concerns/Complaints Th e system will then “walk you through” the filing of a complaint formally online. Be sure to read the information before filing a formal complaint. If you have not followed the Informal steps (first) before filing a formal complaint, it is very likely that you will be redirected after issuing your complaint and asked to complete the Informal Process first.
This is not to frustrate you. Rather, the college is simply trying to resolve the complaint informally first before advancing your complaint formally.
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