S t u d e n t H a n d b o o k : C o m p l a i n t s , G r i e v a n c e s , G r a d e A p p e a l s & C o d e o f C o n d u c t
No Computer. How Do I File? If you are a ground (on campus) student, and you do not have access to a computer at home, file your complaint in either the library or SPACE Center or Library where computer access is plentiful. Again, formal complaints must be in writing in order for the Deans to initiate a formal investigation into your complaint. NOTE: If you are filing a retaliation or harassment or sexual assault complaint, you do not have to follow the informal process, if you feel uncomfortable. You can move directly to filing a formal complaint online, so the matter can be sped up and advanced to the Dean’s level immediately. Lawson State has a no tolerance policy as it relates to harassment, sexual assault and retaliation complaints, so such accusations need to investigated and resolved immediately. Dean’s Resolution (Formal Resolution) Once you file a formal complaint (online), the Deans will investigate your complaint. Students filing a formal complaint MUST cooperate in all matters related to the investigation of the complaint. This includes meeting with the Deans and providing additional information, upon request. Once the investigation is over, the Deans will issue a formal resolution (called the Dean’s Resolution ). The formal resolution will be sent to you via Lawson State email and to any and all parties related to the complaint. Once the Dean’s Resolution has been issued, the complaint will be formally closed by the college. The entire Formal Complaint process is typically completed within 30 business days, from the initial filing of the complaint online. However, some investigations could take longer, depending on the scope of investigation that is launched and the number of individuals involved.
Step 4 & 5: Formal Grievances & Hearing
Step 4: File a Formal Grievance (Challenging a Dean’s Resolution)
Filing a Grievance is a serious step to take and must be based on facts, not opinion or simply disagreeing with findings outlined in the Dean’s Resolution. Although extremely rare, if the Dean’s Resolution does not prove to be a satisfactory closure to the student (who filed the original formal complaint), a student may file a formal grievance to the Grievance Committee . In doing so, a Grievance Committee reviews the Dean’s Resolution issued and the original complaint to once again, try to find closure of the complaint.
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