S t u d e n t H a n d b o o k : C o m p l a i n t s , G r i e v a n c e s , G r a d e A p p e a l s & C o d e o f C o n d u c t
A Formal Grievance can only be filed if the student has first followed all of the required steps under the Informal and Formal Complaint Process (Steps 1 through 3). If the student does not have an official Dean’s Resolution finding in writing (that is being disputed), then he or she cannot proceed to this step (filing a formal grievance), and as such, must go back and follow the College’s Informal and Formal Complaint Process (Steps 1-3). NOTE: Grade disputes follow a different process. See Grade Disputes/Appeal section for more information. The Grievance Process continues the Formal Complaint Process and begins ONLY if a student finds that the Dean’s Resolution did not resolve the complain t satisfactorily. The chart below, outlines the Grievance Process (in detail).
Filing a Grievance (Step 4) & The Hearing (Step 5)
Procedures for filing an official grievance are as follows: Filing Procedures: A student who wishes to file a Grievance to be heard by the college’ s Grievance Committee (which includes one of the Vice Presidents or designee serving on the committee) must file a formal grievance via the online Advocate system. To file a grievance, go back to either the Student Portal or Current Students page and click on the Complaint button. From there, click on the link to file a Grievance and proceed as instructed. A Formal Grievance must be submitted online (within 5-business days of receipt of a Dean’s Resolution) . Failure to follow the online process and submit your request within that timeframe will automatically invalidate your request for a hearing and the Dean’s Resolution will stand.
Please note that grade disputes are not handled through this process. If you have grade dispute, please follow the Grade Dispute Complaint Process.
A Grievance Hearing date must be provided to the student (via email) within 14 to 21 business days of a student filing a Formal Grievance. The hearing should take place no later than 30 to 45 business days following notification to the Grievance Committee (that a hearing has been requested), unless the request comes during a holiday. If a Formal Grievance is filed between semesters (when the College is not operational), expect a delay beyond 30 to 45 business days.
Page 89 of 349
Made with FlippingBook Annual report maker