HEAD OF ESTATES OPERATIONS CANDIDATE INFORMATION PACK
» Introduction
» About Us
» Our Strategy
» Our Estate
» Job Description and Person Specification
» Working at London & South East Education Group
» Equality and Diversity
» Application Process
» ABOUT US
London & South East Education Group was formed in 2018, encompassing our College (with its eight campuses), multi-academy trust (with its seven schools) and two apprenticeship companies. This new over-arching organisation reflects our growth since merger and position as the leading educational provider in south east London. From the Alternative and Special provision offered by our outstanding schools, to vocational courses of all levels – right through to degrees and professional qualifications, we make educational accessible to everyone across the region, whatever their age, ability or interest. Led by CEO Sam Parrett, London & South East Education Group provides a strong and united brand that encapsulates all the work being undertaken in each part of the organisation. It also gives us the scope to expand our activi- ties across London and the South East going forward. We want to ensure that our stakeholders recognise the breadth of our work, the exceptional quality and the level of service that comes from being part of the new Group. Click here to view our strategic plan Click here to view our short strategic plan
Our group supports education across the full spectrum of learning and is made up of the following family of companies:
London South East Colleges was created in August 2016 following a three-way merger between Bromley College, Bexley College and Greenwich Community College. The college has eight campuses across the region, offering education and training to around 13,000 people. Since the merger, the College has been working hard to strengthen provision and safeguard itself financially for the future. The college offers over 300 courses at a range of levels, to suit people of all ages, abilities and interests. From Adult Community courses and apprenticeships right through to degree-level and professional qualifications. Success rates for 2016-17 put the college in the top 25% of FE Colleges nationally and above the national rate in all areas of its provision. London South East Academies Trust is a thriving multi-site(s) trust consisting of specialist schools offering special and alternative provision. London South East Academies Trust was established in 2014 as Bromley Education Trust by what was Bromley College at the time. The Trust changed its name in 2017 to reflect the growth Initially the Trust had two schools but has recently expanded to eight with further coming on stream through conversion. All offer outstanding alternative and specialist provision across Bromley and Bexley. The Trust ensures that children have access to a high quality alternative to mainstream school when needed as well as developing systems for prevention and reintegration.
The introduction of the Apprenticeship Levy in 2016 gave colleges the opportunity to build partnerships with companies across the region, to support them in growing the number of apprenticeships. London South East Apprenticeship Company was formed to respond to this agenda. All college-based apprenticeship provision is now marketed under this name and some staff work across both this and London Skills for Growth.
» OUR STRATEGY
» OUR ESTATE
Our estate plays a crucial role in providing an inspiring environment for our learners and staff to thrive. Following the appointment of our Group Director of Estates in late 2019, we have embarked on a transformation programme which will see us invest in creating an industry-leading estate team that will in turn deliver a fit-for-purpose, inspiring education estate portfolio. we serve 13,000 learners 75,000sqm of estate space across the existing portfolio 8 College sites, with significant redevelopment and refurbishment plans 11 school sites, with ambitious plans to increase the schools portfolio Significant opportunity to derive value from surplus land and property for reinvestment in the estate £50m capital programme confirmed, with further plans to expand this Extensive estate condition survey and costed lifecycle complete Embarking on the creation of a Masterplan for the estate Drive to achieve Net Zero Carbon
» JOB DESCRIPTION
Head of Estates Operations Salary: All Sites Significant Relationships: Site:
£60,037 to £65,603
Other members of Estates Department, Senior Leaders, Staff, Visitors and 3rd party Consultants and Contractors
Main Purpose of the Job To lead and deliver the estates strategy; operational plans; and departmental targets and objectives Develop a range of policies; procedures and operating processes to achieve a consistent high quality in every location at all times To lead and deliver the full range of estates services across the Education Group including Colleges and Academies including Facilities Management; Campus Support; Reprographics; and Projects To lead achieving consistently high levels of customer satisfaction; statutory compliance; and performance at and above the departmental services level agreements and other targets set Establish, maintain and continuously improve systems of operation to reduce duplication; improve efficiency; and provide up to date data to support operational dashboard reporting and business intelligence Establish and lead a team of highly motivated staff, with a shared collective responsibility and high focus on customer satisfaction, compliance, and performance at and above the departmental services levels agreements and other targets To create and manage successful and positive relationships with key staff and 3rd parties to support delivery To act and administer our service in full compliance with all policy, departmental
procedures and operating practice and statutory requirements To act in a highly professional and diligent manner at all times
Key Responsibilities • To deputise for the Group Director of Estates as required and the Head of Projects and Procurement • To positively represent the estates department in internal forums, groups and governance committees and leadership meetings • To line manage designated staff in line with policy and ensure staff in secondary lines management are well line managed with a common consistency; support and mentor staff through their personal development and career journey, ensuring all complete mandatory and developmental training to sustain suitable levels of technical competence • To annually form an operational budget for staff and operational costs using capital and revenue data, targeting a year on year reduction on cost; manage operational activities within budget at all times with very regular reviews and reporting, together with reconciliation and a year end focus to ensure spend/no overspend • To ensure all facilities are open, operational, safe and compliant at all times; comply with all mandatory and directed regulations/standards; complete timely all PPM and projects; ensure facilities provide the best possible learner and staff experience; present well; and provide the best possible conditions for learning • Establish, monitor and report using a data driven performance dashboard for all aspects of operations including services desk; customer satisfaction; compliance; PPM; energy; performance and targets set and within SLA • Ensure all procurement is undertaken in line with policy and value for money is achieved at all times, with maximised opportunity taken through bulked up procurement. Ensure our specification (SFG20 for PPM), standards, frequencies and terms and conditions lead our procurement processes. • Manage all term based contracts in accordance with the contract and progressive, high quality partnership working to achieve consistent high quality service provision, aligned to our service level agreements (SLAs), challenging and supporting high performance and a consistent quality • To lead the estates function, service desk and systems development to ensure high customer satisfaction and performance in line with our SLAs targets, including a customer focus system/service and approach whereby keeping customer informed, managing expectations and speed of service are the focus • Establish an operating manual/set of procedural driven processes that achieve a consistent high quality of operation and profile risk • Develop key relationships with senior leaders, establishing trust and openness as a basis with proactive open reporting of performance on a regular frequency • Lead and manage the campus support service to provide a consistent high quality service in line with our SLA and organisational expectations for supporting students and staff in their safety and wellbeing
• Lead and manage the reprographics service to provide a consistent high quality in line with our SLA and organisational expectations • To lead on quality assurance, audit and achieving designated accreditations including ISO14001 • To successfully deliver projects as designated, ensuring a clear and concise brief is taken and signed off, and projects are delivered within agreed budgets, safely and on time using professional advisors for design advice • Complete all activities and operations in accordance with all mandatory, statutory and directed standards, together with Acts of Parliament, Statutory Regulations, and policy given regulations and standards • Lead on a programme of carbon reduction in all operations across our estate to meet targets • Ensure all activities always achieve a high quality of works and a direction of travel to include the following: » Only enhance the student and staff experience » Improve the condition of the estate in the long term » Improve fire separation, compartmentation and detection • Ensure all contractors and services providers attending sites are inducted, managed and monitored in accordance with statutory requirements, policy and procedural standards, together with safeguarding and health and safety requirements • To be the lead contact for out of hours emergencies to manage an appropriate response and plan of emergency out of hours actions to quickly re-establish a safe, secure and operational environment General The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. All employees are required to undertake the following general duties. • Carrying out such other duties as may be reasonably requested by the Line Manager, or any Senior Manager • Compliance with Health and Safety Policy, procedures and risk assessments • Sharing in the commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults • Awareness of the Equality and Diversity Policy and targets, and actively promoting equality of opportunity » Improve the acoustic separation between spaces » Contribute to reducing our carbon reduction » Improve security
» PERSON SPECIFICATION
Qualifications: Essential Member of IWFM (MIWFM) BIFM/IWFM level 6 or 7
Desirable Extensive experience of working in an education setting delivering building services/ projects A minimum of 5 years experience in leading an FM function in an educational setting Skills and Competencies: Essential Highly developed and effective communication skills, both verbal and written, with the ability to prepare clear and accurate reports. Skilled in a range of data systems, service desk systems, and the MS suite of normal software Skilled understanding in a range of building services (electrical and mechanical) systems; BMS; and asset management systems/ approaches Preparation of Tender documentation Good skills in utilisation of technology Ability to set , monitor and manage budgets, meeting financial targets Ability to analyse, solve problems and implement change To keep professional expertise up to date both within education and in other related areas, to acquire new knowledge and skills and to work flexibly to meet the needs of the LSEC Other Qualities: Essential A strong commitment to student success and student experience An understanding of issues relating to safeguarding young people and vulnerable adults Resilient, positive attitude and robust personality
Qualified to degree level in Facilities management or other suitable building discipline Facilities Management, Surveying or other building related qualification or a commitment to achieve this Evidence of continuous professional development Desirable Chartered Facilities Manager or Chartered Surveyor (MRICS) Certified member of IWFM (CIWFM) Knowledge and Experience: Essential Leading an FM function in a large and or complex organisation Legislation (including EU) concerning tendering limits and procedures Procurement policies and procedures for a large organisation and for large contract values, Experience of line management responsibility and ability to motivate team members Experience of service standards and how to delivery first class customer satisfaction; set up and deliver service level agreements, procures and policies Experience of equality and diversity issues and a practical awareness of how to support staff and/or students accordingly (e.g. implementation of reasonable adjustments)
We are keen to recruit and retain talented people who can play a key role in realising our mission and welcome applications from people with a wide range of skills and experience. We will value your ideas, develop your skills, treat you with respect and recognise your endeavours. In return we offer training and development, competitive pay and benefits in a positive and inclusive working environment. Benefits include: • LGPS with excellent employer contribution rate • 43 days annual leave/year plus bank holiday and further three days provided at Christmas • A flexible working approach • Staff personal development week and discounted FE/HE courses • Employee assistance programme to support health and wellbeing • Travel season ticket loans • Cycle to work scheme • Volunteering Initiative Scheme providing a day per year additional leave • Discounts on food and drink in campus • Discounts on hair and beauty treatments • Free gym access at our Bromley and Bexley Campus sites Further detail on the benefits of working at LASEEG can be viewed here . » WORKING AT LONDON & SOUTH EAST EDUCATION GROUP
» EQUALITY AND DIVERSITY
London South East Education Group actively welcomes individuals from all backgrounds to be a part of our cohesive community of teaching, learning and working. We proudly celebrate the diversity of our students, staff, stakeholders and our wider communities. We are deeply committed to the promotion and advancement of equality in every aspect of our operation. The Group does not accept or tolerate any form of discrimination, victimisation or harassment on any grounds. We aim to develop the full potential of all staff and students within an ethos which recognises and values the benefits that a diverse workforce supporting a diverse student body can bring to both the local and wider world. For more information on our commitment to advancing equality, eliminating discrimination and fostering positive relations please click below: Equality and Diversity Statement June 2020 Equality, Diversity & Inclusion Statement of Intent January 2021
LASEEG is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). To arrange a briefing discussion please contract our advisor Rob Cullum (rob.cullum@mrgpeople.co.uk / 07973193785) at MRG. Applications should consist of a CV and should be sent to rob.cullum@mrgpeople.co.uk. Closing date for applications is 28th February 2021. Interviews are scheduled to take place during the week commencing 15th March 2021.
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