Melaleuca isn’t something you sell; it’s something you share by creating connections. By connecting with people and building a relationship, we discover the many ways Melaleuca can help them, and they experience and appreciate our genuine interest, being listened to and cared about, chosen and important. Selling is challenging—building relationships is easy. We are made for relationships. Making a connection is natural in any environment where two or more people are present. Acceptance and affection work miracles of healing and hope in the human heart. Isolation and exclusion can be cruel social prisons, and lives can starve and atrophy within them. The Melaleuca mission “to enhance the lives of those we touch by helping people reach their goals™” goes to the very centre of the human heart. We want to truly get to know everyone we know, and through them get to know others, and help them all achieve their heart’s desires. The mission is noble and global, and yet as simple as the first smile. Smiles are a renewable resource. They speak every language. They are sunshine and everyone warms in their presence. Begin with one. What Do You Say After Hello? Try letting them do the talking. Everyone has something on their heart or mind. Everyone has a story to tell. Be the one who listens and several benefits will accrue: you won’t have to worry about “making conversation”; you will give someone the great gift of being heard—people often find their own answers by talking their way to them; and your new friend will consider you a brilliant conversationalist though all you did was ask an occasional encouraging question. People don’t recall what you said as much as they remember how you made them feel. Being heard—feeling as if you matter to someone—feels wonderful. You can make everyone on your contact list feel that way. Remember that momentum is on your side. Connection is concentric—it widens continually outward, and the natural flow of it will carry you from one person’s life into the lives of people they know. What Now? Keep regular contact with everyone on your contact list. Once the challenge to connect is met, the next challenge is to sustain the connection. Make time for everyone. You may dedicate considerable time to helping an enthusiastic Marketing Executive build their business. You may keep in light touch with someone currently uninterested in even enrolling. But always keep in touch with everyone on your contact list. There is no such thing as “just a customer.” Just because a customer is a contented Category 1 today doesn’t mean they are not of high value to your business. Stories are common of a Marketing Executive keeping in touch with a
customer who politely but persistently said “no thank you” to the business, and one day when circumstances and needs changed, that person became a team player to shout about! Check occasionally to see if Category 1 customers are still satisfied with their shopping and product experience. Get together once in a while for a coffee conversation about life without a hint of business in it. Walk through the door often enough to keep it open. And remember the concentric circles of relationships. Keep in touch with them, and you will be keeping in touch with everyone in their life. Just because someone on your team isn’t a Pacesetter doesn’t mean they are not of high value either. There are many different rhythms and rates of speed in achieving success. Letting someone go at their own pace lets them be comfortably committed instead of stressed and thinking of quitting, and it frees you to help others who want to accelerate. Timing Is Everything Life is like the ocean, and can seem endlessly flat at first glance, but it is teeming with life and turbulent with motion. Stay in connection with people and you will become aware that everything changes eventually. Your friends may need a Melaleuca business someday. They may need the products. They may need...you. How can you be there for them if you allow the relationship to go cold? In building a business, it’s easy to look at others and mainly see their potential as business builders. See more than that. See a life in progress. All life’s roads have the potential to lead to Melaleuca because the benefits of a business are so applicable to all stages of life. Your patience will help you complete the Melaleuca mission in many more lives. Remember How Important You Are Occasional customer feedback reveals the sting of thinking they have disappointed their enroller. They usually base this painful impression on lack of follow-up, guidance, or even the once- warm friendship from the enroller. This suggests that the heart of any enrolment is the relationship. Remember how important you are! Consider how great your potential is to encourage success, or to make someone feel worthless, or forgotten. Friendship is a lifeline for the soul, and when it’s severed, the feeling of being adrift is painful. Keep in touch with everyone; be sensitive to their life events and feelings; respect their decisions. Life is long, life brings change, and every person on your contact list may someday be very grateful for your continued unconditional friendship. See to it that your friendship with every person on your contact list is in good health! You mean more to them than you realise, and you can offer them a way to achieve the goals they hold most dear when they are ready for it. When will that be? Whenever it is, you’ll be there. And being there is what relationships are all about.
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MAY 2017 | MELALEUCA.COM
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