Client focus
What we have learned 1. The power of leadership The right programme leadership drives the entire programme through its energy, focus, clarity and pace. The rhythm of the programme, the commitment levels, the passion that drove the hundreds of people to come on board, emanated from the attitude displayed by the leadership of the programme. 2. Communication is key To keep hundreds of people working in different locations communications was needed. However, no matter how much communication you plan and deliver – it probably doesn’t feel enough! Multiple techniques / mediums were needed all anchored on the core principles of transparency, honesty and single source of the truth. This required significant energy and determination and more careful and detailed preparation than usual but it paid off massively in terms of engagement. on board, a completely new approach to internal
3. The right structure produces clarity The programme was quickly organised into workstreams, each of them with its well-defined charter outlining key deliverables, responsibilities, milestones and team. This provided each team and team member with the necessary clarity to progress at pace knowing when and how to scale for decisions. The workstreams were supported by a strong governance and meeting structure catering both for the technical and business needs. 4. Flexible delivery Different parts of the programme were delivered in different ways; some agile and some waterfall. Each methodology was flexed just enough to enable the entire programme delivery to come together via an integrated plan.
5. Step change capabilities The scale of the change Harrods needed to deliver required experience and capability that the business would not typically have to hand internally. Recognising the specific gaps and addressing these through supplementing internal capability with additional specialist and experienced support was imperative. “Given the scale and complexity of the project, upgrading and blending legacy, back-end systems with new, digitally orientated applications, Project One played a fundamental and instrumental role in ensuring all the moving parts were managed and aligned for
successful go-live.” Neil Borer, E-Commerce Director.
10 PROJECTONE.COM - issue 13
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