Outcome
H
arrods’ new platform and associated business processes went live in May 2017 providing Harrods a solution based on integrated best in class components that provided an excellent baseline for their omni-channel ambitions. The website provided a significant step change with the capacity to grow substantially in terms of products, customers and transactional volumes. Neil Borer, e-commerce Director at Harrods, summarised it: “Our programme has delivered the foundation needed to propel forward the digital and omni-channel ambitions of the business. We now have the infrastructure in place to manage customer, product, order and stock data seamlessly across the business, whilst at the same time have a web application capable of scaling to the needs of our rapidly growing, global ecommerce business. “We have delivered a best-in-class luxury experience to the customer, that meets the needs of our products and how our customers like to browse and shop them. With adaptive/ responsive templates, we are able to ensure consistency across all devices. “Given the scale and complexity of the project, upgrading and blending legacy, back-end systems with new, digitally orientated applications, Project One played a fundamental and instrumental role in ensuring all the moving parts were managed and aligned for successful go-live”
“The pace and rhythm of the programme really became defined by the programme lead. Everyone got on board with it, and that drove a lot of the commitment, energy, passion which emanated
directly from her.” Jonathan Manley, IT Director.
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