Client focus
In 2014, the decision was made to separate The Co-operative Bank from the wider Co-operative Group and General Insurance company. Project One and the Co-operative Group had previously led the divestment of the Life and Savings business, a massive separation programme. The team were therefore well positioned to undertake the next challenge of the Joint Separation Programme (JSP) between the Bank and Group in 2015. delivering complex Separation at The Co-operative Group
The challenge There were a substantial number of ‘shared’ IT applications in use between the Bank and the Group which needed to be remediated to facilitate the exit of each organisation. The full extent to which either the Bank or Group were dependent upon these ‘shared’ IT applications was not known. For the Bank to be fully separated from the Group, it was necessary to investigate the IT application usage and deliver the work necessary to facilitate the ‘exit’ of Group or Bank dependence, for each ‘shared’ IT application. It is also critical that the data belonging to each entity was identified and separated. The target was to achieve IT separation by December 2016, which gave a 15-month project plan, and within the finite budget. Using their tried and tested methods, the team set out to remediate 76 IT applications, joined at the hip between the Bank and Group, and in one example separated 27 million correspondence records and 400,000 complaints. This was a huge undertaking to ensure this was delivered, and the day to day service within the businesses and for customers was not impacted. The IT systems, applications, batch and data had to be separated cleanly, making sure each entity only took its own applications and data.
Andy Maher Head of IT, CFSMS, The Co-operative Group
Nick Cains Programme Director Project One
Tony Edwards Senior Consultant Project One
David Knappett account Director Project One
34 PROJECTONE.COM - issue 13
Made with FlippingBook - Online Brochure Maker