Southway Stories Spring 2026

Protecting social housing for those in need Tenancy fraud makes it harder for us to offer homes to the people who need them most. Nationally, it costs around £900 million a year, and we feel the impact locally too. It can negatively affect children’s schooling, health, job prospects, and it makes it harder to create safe communities. Common types of tenancy fraud include: • Unlawful subletting: Renting out your whole home while you live somewhere else • Unlawful tenancy succession: Trying to take over a tenancy after someone has died when you’re not entitled — for example, saying you lived with the tenant when you didn’t • Obtaining housing by deception: Giving false details on a housing application, such as failing to declare that you own another home • Unlawful tenancy assignment: Transferring a tenancy without landlord approval • Key selling: Accepting payment to hand over property keys to someone else. Tenancy fraud is a criminal offence. Consequences can include up to two years’ imprisonment, unlimited fines, losing your tenancy, repaying unlawful profits, and getting a criminal record. We’re working closely with Manchester City Council and other housing providers to tackle tenancy fraud in Greater Manchester. If you suspect that a property in your area may be subject to tenancy fraud or you need advice, please speak to our Housing Management and Support team as soon as possible. We can give you clear, accurate advice early on and help you avoid serious consequences.

Customer Hub opening hours and out-of-hours support We want to make sure all our customers know the best ways to get in touch with us, whether it’s during the day or in an emergency outside our normal opening hours. • Our phone lines are available from 8am–5.30pm, Monday to Friday • You can visit us at Southern Gate, 729 Princess Road, and our reception is open between 9am–3pm Monday to Friday You can also contact the team via the ‘contact us’ form on our website at www.southwayhousing. co.uk/contact-us . If you need urgent help outside of these hours, you can still reach us. Simply call 0161 448 4200, and you’ll be connected to our out-of-hours service, which operates 24/7 for emergencies. An emergency is anything that risks your health and safety, or the security of your home, if it isn’t repaired immediately. We aim to deal with an emergency repair within 24 hours of it being reported. Please remember that, when you dial this number outside our usual opening hours, first you’ll hear a message explaining that we’re closed, then you’ll transferred to the out-of-hours emergency team. This team is for emergency situations only, so please consider this before contacting them We’re here to support you — day or night — so please don’t hesitate to get in touch when you need us. To find out what counts as an emergency repair please scan the QR code to go to our website.