Struggling to keep up with your rent? We’re here to help
We know that lots of people are finding the day-to-day cost of living difficult to manage. If you’re worried about your rent or finding it hard to keep on top of things, we want you to know we’re here to help you.
Everyone’s situation is different and we know that sometimes life doesn’t go to plan, which can make covering important payments like your rent or bills difficult. What matters most is that you let us know as soon as you can. Even if things feel overwhelming or you’re not sure what to do next, a member of our team can work with you to find a solution and help stop things from getting harder. We’ve been able to help many tenants avoid court action and reduce the risk of losing their home, so if you’re behind on your rent, please don’t ignore it. Your Income Officer can look at your situation with you to come up with a realistic and affordable repayment plan together. Our Advice Team’s also on hand with free and confidential support with budgeting, bills, borrowing safely, as well as checking you’re receiving all the benefits you’re entitled to.
Scan the QR code to find out more on our Cost-of-Living support hub
By getting in touch and working with us recently, one of our tenants was able to get help at a time when things felt close to breaking point. Once we understood the situation they were facing, we were able to explore different options together. Through Manchester City Council’s Rightsizing Local Lettings Policy, the tenant moved to a smaller, more suitable home, using £2,500 from the council’s initiative to help clear their rent arrears and other housing debt. You’ll find out more about this initiative on the next page. The move meant the tenant could manage their costs more comfortably, freed up a larger home for a homeless family and, most
importantly, helped prevent an eviction that could have left someone in more debt and at risk of homelessness. Help us help you Our priority is always to help people stay in their homes or find a home that works better for them. Even if things feel complicated or you’re worried it’s too late, there’s usually something we can do to help — just having a chat with us could make a real difference. If you’re worried about rent arrears, you can email incomecollections@ southwayhousing.co.uk or speak to your Income Officer.
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Preventing eviction How early support made a difference
14 southwayhousing.co.uk
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